Win-Win Negotiating: Turning Conflict Into Agreement

by Fred E. Jandt

In this conversation with his co-author, Paul Gillette, Dr. Jandt tells you how to use the same negotiating techniques and tactics used by people whose job is managing conflict--labor negotiators, diplomats and corporate managers. Get what you want and win allies, with ``win-win'' negotiating techniques. Here are the same methods used by people whose jobs are managing conflict--labor negotiators, diplomats, and top corporate managers--and how to put them to work for you in everyday business situations.

Genres: Business

312 pages, Paperback

First published May 8, 1985

About the author

Educator and mediator, Fred Jandt was a professor in State University of New York, the California State University, and Victoria University in New Zealand. Before retirement he was dean of the Palm Desert Campus of the California State University.

He is the author of many books in the areas of conflict management and intercultural communication including WIN-WIN NEGOTIATING translated into several languages and AN INTRODUCTION TO INTERCULTURAL COMMUNICATION in its eleventh edition. Recent books include CONFLICT AND COMMUNICATION, NEGOTIATION AND MEDIATION, and HOW TO SURVIVE A MEDIATION.

He has continued hundreds of seminars in conflict resolution for businesses, government and public services organizations and has trained hundreds of individuals wanting to become mediators. He has been active in many nonprofit organizations including the Palm Springs Library, the Palm Springs Air Museum, and elected trustee of the Desert Community College District.

He is active in many nonprofit organizations including Palm Springs Air Museum and trustee of the Desert Community College District.

Reviews

[Veronika · Rating 4 out of 5]

As someone who is deeply uncomfortable with conflict, I found this book surprisingly empowering. It showed me that a single conflict can lead to countless possible outcomes, many of them constructive, and that realization alone made me feel more capable of handling disagreements. And although some of the case studies feel dated (such as the one about someone smoking in an airport lounge), most of the lessons remain applicable to this day.