Well written, meticulously researched, well sourced, including people from the inner circles who can't be named for a variety of reasons. Rather than being a hagiography, a la Morton or Scoobie, or a hatchet job (the preference of Piers Morgan or Lady Colin Campbell), Brown has tried to be as balanced as possible in writing about people who live in what is essentially an ancient institution that has to be dragged into the 21st century.
I see members of the Sussex squad seem to have dismissed the book when they clearly haven't read it; the timeline is focused on the Windsors in the 25 years since Diana died. However, for background Brown does delve into the past writing about problems that the royal family has had to deal with in the last hundred years, including Edward VIII, the War of the Wales, and the problems with the Yorks, under a chapter titled "The Duke of Hazard" (clever).
What becomes quite clear is that in order for the institution to survive, the people at the heart of the monarchy must subsume their personalities and desires, and that the institution in and of itself is what matters. Not the individuals. However, the Windsors are human like the rest of us, some better behaved than others (if you didn't think Prince Andrew couldn't get any worse, hold onto your hats), and I think that it must be a pressure cooker existence for them, especially those considered "senior royals," because of the savage British tabloids and their appalling, destructive practices.
Quite frankly, I had read some stories regarding the phone hacking scandal, but Brown goes into depth about the lows that UK tabloids go to in pursuit of "stories," and I'm disgusted that they're allowed to continue their bad behavior with few consequences. The red tops were brutal with Meghan Markle, along with other members of the family, and to see that editorial decisions are made because this or that figure has had too much of an "easy ride" lately is nauseating.
I don't think that Charles and Camilla came off too well, unless you were already aware of the issues that Brown detailed in her earlier book, "The Diana Chronicles." Then you could understand why Charles wanted relief from someone so unsuited and unsupportive. The whole Epstein/Andrew mess is well detailed, including a lengthy section on the past traumas of Virgina Roberts Giuffre who recently got her settlement courtesy of HM. I had no idea that the girl had been abused, raped, and trafficked prior to her work at Mar-a-Lago. Considering her history, I think she deserves every penny from the settlement, and I hope that her lawyers don't take a huge chunk as a fee.
Brown was also very detailed in her narrative regarding the difficulties that William and Harry have gone through, between the drama of their parent's marriage, and the red tops making their lives misery in the name of a scoop. She's clear that Harry was already chafing in the system long before Meghan came along, as well as the fact that he not only blamed the tabloid press for his mother's death, but also for the destruction of two relationships that mattered to him, and exposing his position during his first deployment, endangering his fellow soldiers in Afghanistan.
After reading this, I've downgraded my opinion of Meghan; I have to feel for Harry, as I think that it was his heart's desire to settle down and start a family. Brown clearly illustrates the culture clash between Meghan's ambitious, forceful way of doing things, and a palace system that preferences the established hierarchy, and she just didn't understand it, nor did the courtiers understand her. Brown essentially has written that Meghan has confused the monarchy with celebrity, and they are two different things. The fact that certain elements of the gutter press exacerbated her grievances by being overtly racist didn't help. Personally, I would have had a little more respect for her if she'd given it a few more years instead of bolting in 20 months. I think that she's gotten a lot of the blame for taking Harry away from his home country, but Brown implied that he wanted out before he met her. In a way, she reinforced his own negative feelings about the system.
I think this book was an interesting read, not just because of current events, but because with the Queen's reign winding down, you realize you're witnessing the end of an era. This is not the same as a scholarly, footnoted biography, but having read Brown's writing since her Vanity Fair days, I feel pretty confident that this is as close as we will ever get to learning about the Windsor's lives without the positive or negative spin that certain writers are determined to add. At the end of the day, they're human and fallible like the rest of us. Brown's prose is breezy yet erudite, and witty at times. It's a pity that the family doesn't have more people around them willing to give them feedback that is transparent and honest, because for all intents and purposes, growing up in that family ensures they have no idea what ordinary lives are like outside of their grand estates. Having said that, I still believe a constitution monarchy is a valid form of government. HM has been a steady hand, and once he ascends and has to become apolitical, there's every indication Charles can be just as steady.