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Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy

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What do you do when the algorithm doesn’t have the answer? 

Countless tools and frameworks claim to make decisions objective and bias-free. But in reality, the defining decisions that leaders face are complex ones with subjective information sources and conflicting courses of action. That’s why the toughest choices are left to the leaders, and that’s why formulas won’t answer them. 

In Difficult  How Leaders Make the Right Call with Insight, Integrity, and Empathy, leadership expert and CEO of YSC Consulting, Eric Pliner, delivers a set of practical tools for readers to make sense of these complex, subjective decisions quickly and with integrity. It presents a path to understanding your own subjectivity, and how your morals, ethics, and responsibilities affect how leaders make the most important decisions.  

Difficult Decisions is ideal for executives, managers, and business leaders to examine their own intuition and navigate the most conflicted choices they make. It’s a challenging read and an indispensable resource to help readers develop self-reflection, clarify their values, and ultimately make the choice that is most “right” to them.  

215 pages, Kindle Edition

Published March 22, 2022

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Eric Pliner

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2 reviews
February 14, 2023
The book introduces a framework for tackling difficult decisions. The moral/ethical/role responsibilities triangle and the interplay and relationships of the dimensions. Context and dimensions will change and continuous reflection and use of the framework is encouraged. The book includes some excellent real life examples. The section on communicating the decision or the decision making process could have been more detailed. Be interesting to see what happens to YSC Consulting.
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