While you can’t, rightfully, attribute any company’s success to the work of one person, the right type of person---a leader, versus just a manager or a chief executive---at the head of a company can make a huge difference.
The history of the 20th century is the history of business ascendant and the history of powerful businessmen and women: Coco Chanel, Henry Ford, Bill Gates, Martha Stewart, Steve Jobs, Oprah Winfrey. These are just a few names at the top of a long list of people who have made an impact in the world---for good or ill---through business.
There’s one name that, I’m sure, almost everyone will agree has made a positive impact in the lives of people throughout the world, and, regardless how one feels about business and the corporate world, it is highly unlikely that one has not been entertained or found pleasure in something that was created by this person.
I’m talking, of course, about Walt Disney, who went from creating a short black-and-white cartoon in 1928 that starred, for the first time, a mouse named Mickey to building a legacy that has become his posthumous empire of entertainment.
The Disney brand has become the brand of high-quality entertainment that all members of the family can enjoy, and it has branched out into not just amusement parks but resort hotels and cruise lines. And, like the classic “Steamboat Willie” cartoon, Disney is still making great, memorable films, only now the Disney umbrella has grown to include the story-making juggernauts of Marvel and Lucasfilm. It is, literally, unstoppable.
The success of Disney can’t, of course, be credited to one person. It’s a team effort, and Disney has an amazing team of talent in its animation departments, park and resort managers, and Imagineers, the men and women who churn out idea after wonderful idea.
But the history of Disney, as a corporation, is a history of the importance of finding the right person to steer the ship. Without a captain---a good captain, especially---no ship can maneuver well in any waters.
In 2005, Robert Iger was named the CEO of Disney during a turbulent time for the company. Michael Eisner, the previous CEO, who inherited the position in 1984 during another rough time, had turned the company around and had successfully more than doubled Disney’s global footprint, but it was, unfortunately, during the last ten years of his tenure that Eisner’s reputation became tarnished by some very public mistakes, failures, and decisions that the Board of Directors deemed ultimately disastrous for the company. They had lost faith in Eisner, and, as former Board member Roy E. Disney once said, “Eisner had lost his focus”.
Iger, who had worked closely with Eisner as the company’s President and COO, was seen as a natural successor to Eisner. He immediately went to work repairing some of the damage, including rebuilding the failing Animation Studios (the last ten years had seen a string of box-office failures for a studio that once made three films---”The Little Mermaid”, “Beauty and the Beast”, and “The Lion King” back to back---that had won multiple Academy Awards and broke box-office records at the time for animated films) and acquiring Pixar, a move that Eisner fought for years and nearly destroyed a very lucrative relationship with Steve Jobs. (According to Iger, years later, Eisner told him that he had been so wrong about Pixar.)
Iger also went on to make a historic deal with China with the opening of Shanghai Disney, a multi-billion dollar project that could have been a multi-billion dollar disaster. It wasn’t.
He also oversaw the acquisition of Marvel Studios and Lucasfilm, both of which have flourished under the Disney umbrella without destroying their integrity or their originality.
“The Ride of a Lifetime” is Iger’s memoir/blueprint for being a successful business leader, and he comes across as being a somewhat humble, intelligent, and likable businessman. Those are three words, by the way, that I would almost never have attached to anyone in business, as anyone who knows me knows that I detest the business world. I despise corporate mentality and what I call the “MBA”-ification of the world, so it is definitely a big deal that I actually read, and enjoyed, Iger’s book.
Iger proves that one can actually have a soul and a penchant for empathy and compassion in business. One doesn’t need to be the soul-sucking, avaricious, greed-monster that I so often (and, admittedly, probably unfairly) imagine most CEOs to be.
Disney’s success isn’t solely attributable to Iger, but they probably couldn’t have picked a better person to steer their ship.