This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
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Bernard Mayer, PhD, is an internationally recognized leader in the field of conflict intervention. He is Professor of Dispute Resolution at The Werner Institute at Creighton University and was a founding partner of CDR Associates, an internationally acclaimed conflict intervention and training firm. His background spans family mediation, public and private sector consultation, environmental decision making, organizational conflict, and international mediation. His previous books include Beyond Neutrality, Staying with Conflict, and The Dynamics of Conflict.
Another book for my Masters. Not a bad book compared to the other two I read for this class. I'd recomend this book for anyone going into some sort of arbitrator job.
Analysis of how individuals and groups deal with or avoid conflict. I am now sick of this book, as I had to write a long paper on it, but it's a solid work on the subject.