The Super Supervisor

by Mildred Ramsey

"Winning the hearts and minds of your workers and other s in your world" The Super Supervisor Book, with over 200,000 users has become required reading for all supervisors in many of the top companies. By teaching how win the hearts and minds of their workers, Super Supervisors know how to tap the full potential of their employees. An ordinary supervisor is a boss. A Super Supervisor is a leader. People avoid bosses, they follow leaders. ·The "Gap" between the employee and management ·The two statements supervisors make on the job everyday before you have said a word. (Attitude and Appearance) ·Using the 7 C s (Courtesy, Concern, Compassion, Consideration, Consistency Control, and Caring). ·The 3 R s of motivation (respect, recognition, re-enforcement). ·The 3 V s of good employee/supervisor relationships (viable, vocal, visible) ·The 2 A s of good coaching (being approachable and available) ·Discipline. Correcting without condemning. This program will make leaders out of supervisors. It will make those who already are leaders become more effective leaders. It is down to earth, practical and entertaining. The principles learned here will improve your business relationships and personal relationships as well.

125 pages, Paperback

First published June 1, 1986

Reviews

[Daniel · Rating 2 out of 5]

The information was pretty basic. There were definitely parts that were dated and not current HR/PC friendly.
The helpful information in this reminded me of the key takeaways from “The One Minute Manager.”
If I summarized the whole book, it would be “treat employees as you would want to be treated.”
Some of the advice from one section would seem to contradict a previous section. This seemed to happen 3 or more times based on my interpretation.
This was ok, but there are probably better, clearer, and more updated sources for this kind of information.

[Jimmy Pelaez · Rating 5 out of 5]

I had the pleasure to meet Mildred Ramsey as I was on my first year as a manager at Boeing. She inspired me and then her book helped me reaffirm my believes in leadership. The book in today’s world might seem out of date but trust me it is a good read for the new managers out there. We are still dealing with people.

[Bethany · Rating 4 out of 5]

Dated but relevant overall advice