Ducks in a Health Care Reimagined explores how to create a gentler health care experience for patients and staff – one that is rooted in humanity.
Sue Robins reimagines health care based on empathy instead of efficiency. Ducks in a Row offers a refreshing shift from health care’s corporate model back to caring for each other as human beings.
Drawing on the author’s work life in patient and family engagement, Ducks in a Row describes a new health care world that includes storytelling, the arts, outreach and safe spaces for patient feedback.
This practical and engaging book is written for those who rail against the status quo and yearn for authentic change in health care.
Sue Robins is an author and health care activist. Her life experiences as a mother of a child with a disability and a recent cancer patient grant her a unique perspective of our health system.
Sue’s writing has been widely published, including articles in the Canadian Medical Association Journal, The New York Times and The Globe and Mail.
Her first book Bird’s Eye View: Stories of a life lived in health care will be published in November 2019. Sue is a senior partner in Bird Communications, a health communications company.