Metrics-Based Process Mapping: Identify and Eliminate Waste in Every Process

by Karen Martin, Mike Osterling

Metrics-Based Process Mapping (MBPM)—developed by Karen Martin and Mike Osterling—is a powerful, tactical-level mapping approach that enables improvement teams to make effective, data-based decisions to improve processes and overall workflow. The mapping technique—often used to drill down from a value stream map or provide the inputs for creating standard work—integrates the functional orientation of traditional swimlane process maps with time and quality metrics that are essential for designing improved processes.

In this book, you’ll learn:

- How standard time and quality metrics provide teams with an unequivocal way to identify waste and design improved processes
- The step-by-step approach for creating current state and future state maps
- How to use summary metrics to reduce resistance to change and measure improvement success

The accompanying The Excel tool—which is currently available to PC users—provides an easy way to map virtually and to electronically capture maps produced manually. Features include:

- A custom toolbar that simplifies map creation and editing
- Automated calculation of key metrics and projected results
- An audit feature to prevent mapping errors
- The ability to simulate how improvements will impact staffing needs

ebook

First published October 22, 2012

About the author

I've published four business books. Value Stream Mapping is now available for order: www.bit.ly/VSMbk. The Outstanding Organization (www.bit.ly/TOObk), represents my foray into hard cover leadership books. My other two, Metrics-Based Process Mapping (www.bit.ly/MBPMbk) and The Kaizen Event Planner (www.bit.ly/TKEPbk), contain practical tools that support an organization's journey to "outstandingness."

In addition to writing, I keynote frequently and maintain a full client load. For more information, please visit my website www.ksmartin.com and join us on any of the social media sites listed on my home page.

To receive my blog posts, and up-to-date tips, resources and announcements, please subscribe to my list: www.ksmartin.com/subscribe.

In addition to my passion for organizational improvement, I love food and wine, yoga, and power walking along the beach.

Reviews

[Kirk Johnson · Rating 1 out of 5]

Horrible experience with the add-in. I tried every conceivable way to remove it from the Excel menu and could not. I tried to get help from Karen, the author, and she, told me to contact Microsoft. Wow. Besides the software finding a permanent home on your Excel menu, the book was simplistic and not very insightful compared to other books. The templates are overbearing in that the printouts are stamped with copyright stuff which makes its use undesirable. If you're new to the concept of process mapping, a much better read is "The basics of process mapping "