Book is 5 stars, the title that goes with it is 1 star.
This book is basically an updated version of How to Talk so Kids Will Listen and Listen so Kids Will Talk, with more time spent troubleshooting, a little better organization, and updated to current times. It's great, but if you've read any of the other How to Talk books, you probably don't need to read this one. The first 4 chapters explain the basic tools and then they spend 27 chapters applying the basics to tons of everyday situations and showing how to use the basic tools in each situation, with tons of stories from parents. There was a good section at the end for avoiding "but" and "you" if your attempts at validating feelings are falling flat.
I am super disappointed because based on the title I was expecting something different - more nuance, more tools for those challenging situations. It would be great if it just had a *different* title.
With a title like that, I think they really missed the boat by not mentioning that if your kid is having lots of defiance and meltdowns, it could be anxiety or neurodiversity or something more going on. I think this is just a huge disservice to not even mention the possibility. They didn't talk about sensory processing at all or sensory stuff as a tool for meltdowns, except for a brief mention in a story of a kid who hugged others too much that he may need extra deep pressure to fill his sensory needs ("meet basic needs" is the tool there). The thing is, difficult kids have such complex basic needs, more explanation is needed there. If a parent has a kid who really "won't listen" with lots of "whining, fighting, meltdowns, defiance"...I'm gonna suggest Mona Delahooke's books instead of this book.
If you have a little kid, ages 0-7, I'd suggest the authors' previous book, How to Talk so Little Kids Will Listen, instead.