Communication in the workplace is generally viewed as directives from management to the workforce. However, the flow of information from the workforce to management should be viewed as equally important. According to Webster (2012), communication is defined as "to make known or to express oneself effectively"
A quick scan read - this is not my type anymore (to study like I'm in school but I am still interested in the subject) the author was very thorough and I wish I could've won a print copy instead, to be able to study/annotate it more and bring it to work for my supervisors.