Selecting a Teleservices Partner

by Jon Anton, Lori Carr

This book tackles one of today’s hottest Customer Contact Outsourcing. Companies are in a quandary about the myriad of teleservices questions they’re faced with, such as deciding to outsource, cost / benefit analysis, RFP development, proposal assessment, vendor selection, contractual requirements, service level performance measurement, and managing an ongoing teleservices relationship. With the authors help, readers will find this complex issue straightforward to approach, understand, and implement.

133 pages, Paperback

First published March 1, 2002