Speaking Up

by Riddle

Wouldn't you like to know just what to say to the people who make it difficult? Your Boss, for instance? How about appliance repair people, auto mechanics, lawyers, wine snobs, and doctors? Haven't you ever wished you knew just what to say to the banker reviewing your loan application? At one time or another, we all have to interact with overbearing and even intimidating figures like these. Mark Ruskin's Speaking Up shows how to hold your ground with all of them-and countless others. From getting a raise to getting your VCR fixed, from explaining the problems behind a failed project to extracting a refund for a faulty piece of merchandise, and from buying time to buying a new car. Speaking Up shows how to make the world of words work for you, not against you. And the principles it lays down work against even that most formidable of IRS auditor!

Genres: Nonfiction, Self Help, Business

175 pages, Paperback

First published March 1, 1993

Reviews

[Michelle · Rating 5 out of 5]

We all know someone who is miserable, mean, cruel and negative. The kind of person that makes you wish you could say "GET OFF MY BACK!" and give them a good slap in the face. This book gives good insights on how to speak up so they stop bothering you.

[Vanessa · Rating 4 out of 5]

My mother bought me this book a few years ago and I am just picking it up now that I am having a problem at work. There is a lot of good and helpful information throughout this book. The How to Say it portion of the book was very helpful in preparing oneself. The section on different types of bosses was very interesting and I found myself identifying myself, my boss and a few others from work as I read through the section. The words and phrases to use and avoid in the various situations were also very helpful and something to consider. Now that I have identified what type of boss my boss is and I know what words to use and avoid I think I can communication and interact with him more efficiently.

[Tola Cream · Rating 4 out of 5]

This book is a must have.
It works, the methods (lol). Ive use this book in my every day life and it helps alot especially at the work place cause you know the things you can face throughout the day dealing with people and etc.

I read occasionally, I think everyone should buy one and buy it in hard cover so it will last forever ;)

[Geeky PBnJ · Rating 2 out of 5]

An okay read. Filled with mostly common sense advise like not using terms like lunkhead and stupid about and/or to your boss.