In this bestselling new edition, author Jim Sullivan details the nine specific best demonstrated practices of successful companies and leaders worldwide. The contents cover Teamwork, Service Energizing, Sales-Building, Time Management, Juggling Multiple Priorities, Building Strong Teams, Creative Training Techniques, Prioritizing (when everything's a priority), Cost Control, Leadership, Creating Talent Pipelines, and much more. Not "theory," Fundamentals is chockablock-full of dozens of specific examples and strategies in every single chapter that you can apply immediately with your managers, district leaders, and Executive Teams. A perfect gift for store-level managers and the people who supervise them. Companies using this book include Starbucks, McDonald's, Applebee's, Chick-fil-A, Chipotle, Supercuts, Disney, Marriott, and Walgreens.