If you're a new or experienced designer of conversational voice first experiences, this handy reference provides actionable answers to key aspects of eyes-busy, hands-busy, voice-only user interfaces. Designed as a companion to books about conversational voice design, this guide includes important details regarding eyes-free, hands-free, voice-only interfaces delivered by Amazon Echo, Google Nest, and a variety of in-car experiences.
Authors Ahmed Bouzid and Weiye Ma provide far-field voice best practices and recommendations in a manner similar to The Elements of Style, the popular American English writing style guide. Like that book, The Elements of Voice First Style provides direct, succinct explanations that focus on the essence of each topic. You'll find answers quickly without having to spend time searching through other sources.
With this guide, you'll be able
Craft just the right language to enable your voicebot to effectively communicate with humansCreate conversational voice interfaces that are robust enough to handle errors and failuresDesign highly usable conversational voice interfaces by paying attention to small details that can make or break the experienceBuild a design for a voice-only smart speaker that doesn't require customers to use their eyes or hands
Compact little book (literally, it fits in the palm of your hand). I organised a book group around it at work and it worked well as an intro to conversation design for those who had little familiarity with it. Everyone liked how snappy it was. For myself, I could have used a few more examples especially when they say "don't do this!"...it would have been nice to see an "instead, do this!" A couple of times, later examples seemed to contradict their earlier injunctions. But overall, a very good intro and I especially liked the focus on voice-first.