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اعتذار الدقيقة الواحدة
يعلمك كيفية العتذار والاعتراف بالخطأ في اصعب المواقف وتدارك اخطائك..
حتى لا تؤثر أخطائك على علاقاتك الشخصية وعلى منصبك العملي
(( الاعتذار لا يستغرق اكثر من دقيقة لكن تأثيره يستمر مدى الحياه))
حتى لا تؤثر أخطائك على علاقاتك الشخصية وعلى منصبك العملي
(( الاعتذار لا يستغرق اكثر من دقيقة لكن تأثيره يستمر مدى الحياه))
150 pages
First published January 7, 2003
13 people are currently reading
392 people want to read
About the author
Kenneth H. Blanchard
314 books1,845 followersKen Blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, The One Minute Manager, and 60 other books whose combined sales total more than 21 million copies. His groundbreaking works have been translated into more than 27 languages and in 2005 he was inducted into Amazon’s Hall of Fame as one of the top 25 bestselling authors of all time.
Ken is also the cofounder and chief spiritual officer of The Ken Blanchard Companies®, an international management training and consulting firm that he and his wife, Margie Blanchard, began in 1979 in San Diego, California.
When he’s not writing or speaking, Ken also spends time teaching students in the Master of Science in Executive Leadership Program at the University of San Diego. Ken can be found at www.kenblanchard.com.
Ken is also the cofounder and chief spiritual officer of The Ken Blanchard Companies®, an international management training and consulting firm that he and his wife, Margie Blanchard, began in 1979 in San Diego, California.
When he’s not writing or speaking, Ken also spends time teaching students in the Master of Science in Executive Leadership Program at the University of San Diego. Ken can be found at www.kenblanchard.com.
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Displaying 1 - 30 of 49 reviews
November 12, 2017
One of the best books which i read in best time i.e. while entering adulthood which helps me a lot for sustaining in this so called unrealistic world
February 3, 2017
Wonderful Book with Great Lines.. Here is few glimpse
The Toughest part of apologizing is realizing and admitting that you were wrong
Apology lies with actions, not words
One Minute Apology (OMA) you admit you are wrong and you deal with the cause of the damage instead of the symptoms
The time consuming part comes in being completely honest with yourself and taking responsibility for your mistakes before your apologize.
At the core of most problems is a truth you dont want to face
OMA begins with surrender and end with Integrity
A balanced life is not all work - its having some fun too
Great Leaders give everyone else credit when things go well. And When things so wrong, they take full responsibility
The Longer you wait to apologize, the sooner your weakness is perceived as wickedness
Honesty is telling the truth to ourselves and others, Integrity is living that truth
The Legacy you leave is the one you live
Your integrity is measured by how quickly you correct you mistakes and get back on course
"There is big difference between an explanation of why something happened and an excuse. An explanation deals with the reasons why something happened, while an excuse tries cover up who's to blame and establish a reason minimize accountability "
Making amends shows you are genuinely sincere about earning back lost trust
Without a change in your behavior, just saying "I'm Sorry" is not enough
Apologize not for the outcome but because you know you were wrong and Its the right thing to do
Not Attached to Outcome - NATO
People with Humility Dont Think less of themselves. They Just Think about themselves less
OMA can be an effective way to correct a mistake you have made and restore the trust needed for a good relationship
The Toughest part of apologizing is realizing and admitting that you were wrong
Apology lies with actions, not words
One Minute Apology (OMA) you admit you are wrong and you deal with the cause of the damage instead of the symptoms
The time consuming part comes in being completely honest with yourself and taking responsibility for your mistakes before your apologize.
At the core of most problems is a truth you dont want to face
OMA begins with surrender and end with Integrity
A balanced life is not all work - its having some fun too
Great Leaders give everyone else credit when things go well. And When things so wrong, they take full responsibility
The Longer you wait to apologize, the sooner your weakness is perceived as wickedness
Honesty is telling the truth to ourselves and others, Integrity is living that truth
The Legacy you leave is the one you live
Your integrity is measured by how quickly you correct you mistakes and get back on course
"There is big difference between an explanation of why something happened and an excuse. An explanation deals with the reasons why something happened, while an excuse tries cover up who's to blame and establish a reason minimize accountability "
Making amends shows you are genuinely sincere about earning back lost trust
Without a change in your behavior, just saying "I'm Sorry" is not enough
Apologize not for the outcome but because you know you were wrong and Its the right thing to do
Not Attached to Outcome - NATO
People with Humility Dont Think less of themselves. They Just Think about themselves less
OMA can be an effective way to correct a mistake you have made and restore the trust needed for a good relationship
November 20, 2011
The book that I read “the one minute apology” is a way to make things better than they are, and to help you to change your life by learning from others experience. The book is a story about some leaders who make mistakes in the middle of these changing times, and the one who talked about it more is THE YOUNG MAN. He made a mistake with his president of the company and he used the one minute manager directions to understand his fault and his wrongdoing to the president involving two things he should work on; the first one is the one minute apology-surrender which means let go of being right and then confront the truth about your failings by being honest with yourself one hundred percent. The second part is a one minute apology-integrity, and that means living that truth. The young man helped his president by giving him the missing piece to his thinking and they worked to solve this problem.
The book is very interesting and very helpful, because it has plenty of valuable words. It helps to give us confidence to say our faults and how we should say the truth. Also how we live that truth not only say it because if we don’t work on two complete parts we will not feel the reality about our daily mistakes, small or huge.
I ADVISE EVERYONE TO READ THIS BOOK BCAUSE IT REALLY IS HELPFUL. IT HELPS YOU AND MAYBE YOU CAN HELP OTHERS TO AVIOD THESE MISTAKES.
The book is very interesting and very helpful, because it has plenty of valuable words. It helps to give us confidence to say our faults and how we should say the truth. Also how we live that truth not only say it because if we don’t work on two complete parts we will not feel the reality about our daily mistakes, small or huge.
I ADVISE EVERYONE TO READ THIS BOOK BCAUSE IT REALLY IS HELPFUL. IT HELPS YOU AND MAYBE YOU CAN HELP OTHERS TO AVIOD THESE MISTAKES.
January 20, 2013
small steps for one of the best ways to apologize
how you should be honest with yourself
how should differentiate the act from yourself
and other thing
you should prove your apology by not returning back to the old bad habit you did
it makes you to visualize the whole event he was discussing it
a nice simple fruitful book!
I gave it an extra star because of the defect in our society in such things...
how you should be honest with yourself
how should differentiate the act from yourself
and other thing
you should prove your apology by not returning back to the old bad habit you did
it makes you to visualize the whole event he was discussing it
a nice simple fruitful book!
I gave it an extra star because of the defect in our society in such things...
September 2, 2022
This is a clear, effective method to apologize for wrongdoing!
July 31, 2015
Ken Blanchard got me out of a tight spot when I was 22 and was given the challenging task of presenting an English language training session on management to a group of businesspeople in Shanghai. A friend working at Ernst and Young lent me The One Minute Manager and it did the trick admirably. So it was partly out of loyalty I picked up this book, one of Blanchard's many follow-up titles.
Blanchard started off writing management 'parables' that could be seen as common-sensical or platitudinous, depending on how charitable you're feeling. He has now risen to the exalted position of Chief Spiritual Officer of the Blanchard Group of Companies, a sort of Pope of corporate America. (Not for the first time, you have to reflect that the US really is beyond parody.)
But although Blanchard is stating things that should be self-evident, that doesn't mean the books are valueless. It's helpful to be reminded of the bleeding obvious from time to time, and even if there is nothing in The One Minute Apology that you didn't know already, the experience of reading is still vaguely wholesome if slightly sugary, a bit like a granola bar.
A good apology, says Blanchard through his avatar The One Minute Manager, starts with surrender (I was wrong) and ends with integrity (here's how I'm changing). You have to feel it, and it should be Not Attached To Outcome. The concept of Not Attached To Outcome (or NATO, to use the author's somewhat unfortunate acronym) is where Blanchard starts to wax spiritual. Basically it means you do the right thing because it's the right thing, not because you are looking for a particular result. That's an idea as old as the hills, but to find it in this sort of management textbook is refreshing. It is, however, somewhat paradoxical in this content, because the book certainly implies that acting in a way that is Not Attached To Outcome will, in fact, lead to the best outcome.
The most memorable part of the book is an anecdote about Abraham Lincoln, who, worn down by the cares of the civil war, behaved appallingly rudely to a man who had recently lost his wife - and handsomely apologised and made amends the next day. Apologising properly, we are reminded, is a sign of mental strength not weakness.
Blanchard started off writing management 'parables' that could be seen as common-sensical or platitudinous, depending on how charitable you're feeling. He has now risen to the exalted position of Chief Spiritual Officer of the Blanchard Group of Companies, a sort of Pope of corporate America. (Not for the first time, you have to reflect that the US really is beyond parody.)
But although Blanchard is stating things that should be self-evident, that doesn't mean the books are valueless. It's helpful to be reminded of the bleeding obvious from time to time, and even if there is nothing in The One Minute Apology that you didn't know already, the experience of reading is still vaguely wholesome if slightly sugary, a bit like a granola bar.
A good apology, says Blanchard through his avatar The One Minute Manager, starts with surrender (I was wrong) and ends with integrity (here's how I'm changing). You have to feel it, and it should be Not Attached To Outcome. The concept of Not Attached To Outcome (or NATO, to use the author's somewhat unfortunate acronym) is where Blanchard starts to wax spiritual. Basically it means you do the right thing because it's the right thing, not because you are looking for a particular result. That's an idea as old as the hills, but to find it in this sort of management textbook is refreshing. It is, however, somewhat paradoxical in this content, because the book certainly implies that acting in a way that is Not Attached To Outcome will, in fact, lead to the best outcome.
The most memorable part of the book is an anecdote about Abraham Lincoln, who, worn down by the cares of the civil war, behaved appallingly rudely to a man who had recently lost his wife - and handsomely apologised and made amends the next day. Apologising properly, we are reminded, is a sign of mental strength not weakness.
December 19, 2016
Managers are sometimes faced with situations where they do make the wrong decisions due to poor judgement or lack of proper data; This will never change.
But how they handle these situations after the fact often becomes a matter of ethics (and good sound management). A key tool in these situations is an apology (in all of its various forms).
This is where the book THE ONE MINUTE APOLOGY comes in: it takes a very complex (and emotional) issue and gives the reader a very easy step-by-step approach to making amends when it's appropriate and necessary.
Once the reader gets past the idea that they are flawless and faultless, they can genuinely help themselves and others grow in honesty, integrity, and humility.
The book is extremely useful to know how to go about getting yourself out of the dog house and how to give yourself the best possible chance of being forgiven.
Apologies are critical to our society and in relationships. They are the "lubricant" that reduces the friction between people, groups and countries. Without them our entire history would be different.
The book indeed over-simplifies complex subjects, and thank goodness for that. Life is complicated enough. Business, and business politics, even moreso.
It really demonstrates how a person can make their life better if they are willing to think, listen, and be honest with themselves.
Plus, knowing you might have to apologize later makes you think about what you're doing NOW.
TONY VYNCKIER
But how they handle these situations after the fact often becomes a matter of ethics (and good sound management). A key tool in these situations is an apology (in all of its various forms).
This is where the book THE ONE MINUTE APOLOGY comes in: it takes a very complex (and emotional) issue and gives the reader a very easy step-by-step approach to making amends when it's appropriate and necessary.
Once the reader gets past the idea that they are flawless and faultless, they can genuinely help themselves and others grow in honesty, integrity, and humility.
The book is extremely useful to know how to go about getting yourself out of the dog house and how to give yourself the best possible chance of being forgiven.
Apologies are critical to our society and in relationships. They are the "lubricant" that reduces the friction between people, groups and countries. Without them our entire history would be different.
The book indeed over-simplifies complex subjects, and thank goodness for that. Life is complicated enough. Business, and business politics, even moreso.
It really demonstrates how a person can make their life better if they are willing to think, listen, and be honest with themselves.
Plus, knowing you might have to apologize later makes you think about what you're doing NOW.
TONY VYNCKIER
May 14, 2018
This is the third installment of One Minute series. Learning to apologize is an irrefutable law. To some people, apologizing is regarded as a weakness rather than a strength. The reason........many people always try to look good and be right. The problem with trying to be right all the time is that someone else has to be wrong. It’s not easy for anyone to admit they are wrong. This business parable distills this mythical notion and shows how one-minute apology can do wonder at any situation. I have employed the “one-minute apology” couple days ago with someone and the result was amazing
June 12, 2018
needs to have a short page summarizing/explaining the steps.
1) I'm sorry
2) for (be specific)
3) I feel (bad/guilty ashamed, etc)
4) how I will change to prevent it again
5) restitution that matches the transgression
Really liked the start about explaining feeling bad as knowing we are not living or behaving as we think we should. used simple examples to talk about virtues showing what integrity is doing what you say you will, being humble and accepting that you were wrong.
1) I'm sorry
2) for (be specific)
3) I feel (bad/guilty ashamed, etc)
4) how I will change to prevent it again
5) restitution that matches the transgression
Really liked the start about explaining feeling bad as knowing we are not living or behaving as we think we should. used simple examples to talk about virtues showing what integrity is doing what you say you will, being humble and accepting that you were wrong.
March 13, 2013
يعلمك إزاى ترجع ثقة الناس فيك لما تغلط ، يعلمك أنك مش بتهين نفسك لما تعتذر ، يخليك تتنازل عن العنجهية و الكبرياء الخادعة ، و حاجة حلوة أنه عملها على شكل قصة و مواقف ، من الكتب اللى لازم تقراها و أنت جنبك ورقة و قلم :)
January 6, 2017
This is the third One Minute Manager book I've read recently. I'd like to think that I am able to apologise when I make mistakes, but I'm not sure how consistent I am or how thorough. I'll keep hold of the book, and will probaboy read it again at some point to remind myself of the key points.
October 29, 2012
Great read, concise, easy to follow, inspiring and informative.
"worry words"; p. 9, par. #4
should have, could have, if only...
- make you feel overwhelmed, discouraged & confused
- prevent you from
- taking best course of action
- being honest with yourself
core of most problems = truth you don't wanna face
p. 17
denial = attempt to disassociate from the truth
p. 18, #3 (paraphrased)
honesty with yourself -- requires = courage & humility (p. 25, #3)
great leaders
=give credit to others when things go right
= never pass blame when things go wrong
p. 27, #6
..be specific...tell person EXACTLY WHY you're apologizing
p. 28, #3
last step...
sharing how you feel about what you did --- embarassed, ashamed, sad....show you feel strongly enough to TRULY change YOUR behavior
p. 28, #7
"when you have desire, self-discipline becomes easy
p. 29, #4
Honesty vs. Integrity - I love this quote! (paraphrased)
Honesty (1)= telling truth about self & others
Integrity (1) = Living the truth (practice what you preach!)
p.33
Integrity (2) = Being the person YOU wanna be REGARDLESS of the Situation
p. 34, #2
How do you determine Person YOU Wanna be?
= Write YOUR Own Obituary (think 7 habits of Highly effective People by Stephen Covey, 'Begin with the End in Mind' chapter --- DEEP concept, worth its weight in gold)
p. 34, #3
Definition of Apology (great)
= way to: Realign behavior with YOUR Self-Image
p. 35, #6
-- This quote = HIT ME Hard, seriously. Been thinking about it ever since I read it 2 weeks ago (your past behavior, negative or positive, does NOT define who you are! you can change behavior... this really motivates me, helps me be more forgiving of myself & others, seriously this quote = made the book for me)
This concept is repeated again
"Never get upset with yourself -- only with your behavior"
p. 37, #3
& again
"Am I better than my inconsiderate behavior?
p. 45, #6
Remind yourself who you truly are, then Resolve to Become THAT Person again
p. 46, #1 (great piece of advice for self-forgiveness, & leaving scars of past behind you)
EXCUSES vs EXPLANATIONS
Explanation
=Deals with reasons
Excuse
=attempt to minimize accountability
"You can always...excuse...your...behavior if you lie to yourself"
p. 42, #3
N.A.T.O. = Not Attached to Outcome (p. 52, #3)
-Do something because it = right thing to do
- - Apologize sincerely, whether or not people accept your apology
- - -Apologize
NATO
= One can perform @ an amazing level if
-they have fun
& NOT Worry about
-- outcome
-- reactions of others (love me or I hate me, I did the right thing --> I feel better about myself because --> I realigned my behavior with my standards = I sleep better at night, even if other person(s) hate my guts! (my interpretation)
DON'T APOLOGIZE (p. 57 #5 -- p.58 #1,
-if you did NOT do anything wrong
--Never apologize to appease someone!
^ This = Dishonest with yourself! (behavior doesn't line up with the quality of your spirit!)
- - - Don't apologize for approval; Apologize because it's the RIGHT THING to do (because you believe in it) (p. 59, #4)
Every...apology make you more aware of how YOUR Behavior Affects OTHERS
p. 69
"When you're willing to be a student, the necessary teachers appear"
p. 71, #1 = Amazing quote! Seriously 180% true in all walks of life! When you leave your ego @ the door, show sincere interest, appreciation & uninterrupted attention for others, you'll find years of wisdom condensed into short conversations. From bus stops to classrooms; when you're aware of how LISTENING ATTENTIVELY can provide MASSIVE Benefits for YOU, you'll find teachers everywhere you go!!
When you show courage by -- being HONEST with Someone,
You:
=Show Respect for Yourself
=Teach others how you wanna be treated (if you speak your true feelings, you're showing people you must be treated with honesty & respect)
p. 85, #5
Knowledge = Much better than luck
p. 93, #5
You already knew what do you...just needed to be reminded
p. 93, #7
They may not wanna hear what I have to say, that's ok. I'm gonna say it because it's the right thing to do
(my interpretation of a quote on: p. 94 #4)
Humility (p. 77)
= Don't think less of yourself; Think of yourself less!!!!
"worry words"; p. 9, par. #4
should have, could have, if only...
- make you feel overwhelmed, discouraged & confused
- prevent you from
- taking best course of action
- being honest with yourself
core of most problems = truth you don't wanna face
p. 17
denial = attempt to disassociate from the truth
p. 18, #3 (paraphrased)
honesty with yourself -- requires = courage & humility (p. 25, #3)
great leaders
=give credit to others when things go right
= never pass blame when things go wrong
p. 27, #6
..be specific...tell person EXACTLY WHY you're apologizing
p. 28, #3
last step...
sharing how you feel about what you did --- embarassed, ashamed, sad....show you feel strongly enough to TRULY change YOUR behavior
p. 28, #7
"when you have desire, self-discipline becomes easy
p. 29, #4
Honesty vs. Integrity - I love this quote! (paraphrased)
Honesty (1)= telling truth about self & others
Integrity (1) = Living the truth (practice what you preach!)
p.33
Integrity (2) = Being the person YOU wanna be REGARDLESS of the Situation
p. 34, #2
How do you determine Person YOU Wanna be?
= Write YOUR Own Obituary (think 7 habits of Highly effective People by Stephen Covey, 'Begin with the End in Mind' chapter --- DEEP concept, worth its weight in gold)
p. 34, #3
Definition of Apology (great)
= way to: Realign behavior with YOUR Self-Image
p. 35, #6
-- This quote = HIT ME Hard, seriously. Been thinking about it ever since I read it 2 weeks ago (your past behavior, negative or positive, does NOT define who you are! you can change behavior... this really motivates me, helps me be more forgiving of myself & others, seriously this quote = made the book for me)
This concept is repeated again
"Never get upset with yourself -- only with your behavior"
p. 37, #3
& again
"Am I better than my inconsiderate behavior?
p. 45, #6
Remind yourself who you truly are, then Resolve to Become THAT Person again
p. 46, #1 (great piece of advice for self-forgiveness, & leaving scars of past behind you)
EXCUSES vs EXPLANATIONS
Explanation
=Deals with reasons
Excuse
=attempt to minimize accountability
"You can always...excuse...your...behavior if you lie to yourself"
p. 42, #3
N.A.T.O. = Not Attached to Outcome (p. 52, #3)
-Do something because it = right thing to do
- - Apologize sincerely, whether or not people accept your apology
- - -Apologize
NATO
= One can perform @ an amazing level if
-they have fun
& NOT Worry about
-- outcome
-- reactions of others (love me or I hate me, I did the right thing --> I feel better about myself because --> I realigned my behavior with my standards = I sleep better at night, even if other person(s) hate my guts! (my interpretation)
DON'T APOLOGIZE (p. 57 #5 -- p.58 #1,
-if you did NOT do anything wrong
--Never apologize to appease someone!
^ This = Dishonest with yourself! (behavior doesn't line up with the quality of your spirit!)
- - - Don't apologize for approval; Apologize because it's the RIGHT THING to do (because you believe in it) (p. 59, #4)
Every...apology make you more aware of how YOUR Behavior Affects OTHERS
p. 69
"When you're willing to be a student, the necessary teachers appear"
p. 71, #1 = Amazing quote! Seriously 180% true in all walks of life! When you leave your ego @ the door, show sincere interest, appreciation & uninterrupted attention for others, you'll find years of wisdom condensed into short conversations. From bus stops to classrooms; when you're aware of how LISTENING ATTENTIVELY can provide MASSIVE Benefits for YOU, you'll find teachers everywhere you go!!
When you show courage by -- being HONEST with Someone,
You:
=Show Respect for Yourself
=Teach others how you wanna be treated (if you speak your true feelings, you're showing people you must be treated with honesty & respect)
p. 85, #5
Knowledge = Much better than luck
p. 93, #5
You already knew what do you...just needed to be reminded
p. 93, #7
They may not wanna hear what I have to say, that's ok. I'm gonna say it because it's the right thing to do
(my interpretation of a quote on: p. 94 #4)
Humility (p. 77)
= Don't think less of yourself; Think of yourself less!!!!
July 28, 2016
In the same vein of the other “One Minute Manager” books, the message in the book is presented to the reader by means of a parable.
In this parable, the president of a company gets into difficulty and our hero (the presidents young assistant), finds the solution to the problem.
The assistant is initially disillusioned because the president has had a meeting where he has blown off the board and the assistant feels this has lead to a loss in their confidence.
The Crux of the story is that the assistant contacts the one minute manager (a friend of his father) and is coached over a weekend that by openness and a sincere apology the president can renew his boards’ confidence in him.
The apology must be sincere (deep) and portray to the wronged parties that you are experiencing remorse.
Our journey through the parable is designed to point out the qualities that are found in great leaders.
As a leadership book it has a focus on the qualities of openness, integrity and honesty that we should be exhibiting.
I liked the fact that we are told any apologies need to be specific and not just a general “I’m sorry”.
Although it was a pleasant enough yarn I thought it was a bit light on content.
Yes the title is the one minute apology and yes the book focuses on giving a sincere apology but the message seemed weak to me.
I’d like to think that any leader worth is salt exhibits these traits (for those that don’t I feel they wouldn’t read the book anyway).
In this parable, the president of a company gets into difficulty and our hero (the presidents young assistant), finds the solution to the problem.
The assistant is initially disillusioned because the president has had a meeting where he has blown off the board and the assistant feels this has lead to a loss in their confidence.
The Crux of the story is that the assistant contacts the one minute manager (a friend of his father) and is coached over a weekend that by openness and a sincere apology the president can renew his boards’ confidence in him.
The apology must be sincere (deep) and portray to the wronged parties that you are experiencing remorse.
Our journey through the parable is designed to point out the qualities that are found in great leaders.
As a leadership book it has a focus on the qualities of openness, integrity and honesty that we should be exhibiting.
I liked the fact that we are told any apologies need to be specific and not just a general “I’m sorry”.
Although it was a pleasant enough yarn I thought it was a bit light on content.
Yes the title is the one minute apology and yes the book focuses on giving a sincere apology but the message seemed weak to me.
I’d like to think that any leader worth is salt exhibits these traits (for those that don’t I feel they wouldn’t read the book anyway).
June 2, 2016
'' عندما نعتذر بصدق و إخلاص، و نسامح أنفسنا عما ارتكبناه من أخطاء، و نكفر عنها، و نثبت للآخرين أننا قد تغيرنا، فإننا عندئذ سوف نحظى بمزيد من راحة البال، كما أن الآخرين سوف يشعرون بنفس هذه المشاعر أيضا.
راحة البال. . . أليس من الغريب أنها لا تكلفنا أي شيء و هي في متناول أيدينا في كل الأوقات، ومع ذلك نشعر وكأنها بعيد المنال؟ ''
من أجمل الاقتباسات التي لامستني :)
::
وجدت هذا الكتاب على أرفف مكتبة المنزل شدني عنوانه فأخذته وبدأت بقراءته.توقعت أن يكون الكتاب ممل و متكرر كأي كتاب يتكلم عن الذات والشخصية إلخ لكنه كان العكس تماماً !
ذهبت إلى مكتبي الصغير لأحضر قلمي المفضل و أوراق الملاحظات.
أكملت القراءة أصبح الكتاب من كتبي المضلة ولازال. قرأته بالجامعة والبيت وبالسيارة أثناء ذهابي إلى الجامعة أحببت هذا الكتاب. حتى الآن قرأته مرتان وأفكر بالثالثة^.^.
::
الكتاب يرشدك عن كيفية الاعتذار فعّال بدقيقة واحدة ليس فعلياً دقيقة واحدة عن طريق رحلة وقصة ممتعة
مع شاب موظف يريد مساعدة رئيس الشركة الذي ارتكب خطأً قد يؤدي إلى العديد من المشاكل الملحقة بالشركة.
لن أكتب ماكُتب على غلاف الكتاب من عبارات ووصف عن الكتاب لكن أنصحكم وبشدة قراءة هذا الكتاب الذي من شأنه أن يغير طريقتك في الاعتذار وبكل أريحية ^^
راحة البال. . . أليس من الغريب أنها لا تكلفنا أي شيء و هي في متناول أيدينا في كل الأوقات، ومع ذلك نشعر وكأنها بعيد المنال؟ ''
من أجمل الاقتباسات التي لامستني :)
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وجدت هذا الكتاب على أرفف مكتبة المنزل شدني عنوانه فأخذته وبدأت بقراءته.توقعت أن يكون الكتاب ممل و متكرر كأي كتاب يتكلم عن الذات والشخصية إلخ لكنه كان العكس تماماً !
ذهبت إلى مكتبي الصغير لأحضر قلمي المفضل و أوراق الملاحظات.
أكملت القراءة أصبح الكتاب من كتبي المضلة ولازال. قرأته بالجامعة والبيت وبالسيارة أثناء ذهابي إلى الجامعة أحببت هذا الكتاب. حتى الآن قرأته مرتان وأفكر بالثالثة^.^.
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الكتاب يرشدك عن كيفية الاعتذار فعّال بدقيقة واحدة ليس فعلياً دقيقة واحدة عن طريق رحلة وقصة ممتعة
مع شاب موظف يريد مساعدة رئيس الشركة الذي ارتكب خطأً قد يؤدي إلى العديد من المشاكل الملحقة بالشركة.
لن أكتب ماكُتب على غلاف الكتاب من عبارات ووصف عن الكتاب لكن أنصحكم وبشدة قراءة هذا الكتاب الذي من شأنه أن يغير طريقتك في الاعتذار وبكل أريحية ^^
September 18, 2016
I am not a big fan of the fable style of presenting ideas but this one wasn't too bad. I read this side by side with the Five Language of an Apology. The difference (to me, at least) is that The Five Language of an Apology focuses on finding out which language your partner, friend or whomever needs to hear and tailoring your sincere apology to make sure it includes the primary element that they need to hear to feel you are truly sorry. In this book, it seems it is about putting all five together. If you touch on all of them, you are bound to get it right! This book, however, adds in an important element of not being attached to the outcome. Apologizing because it is the right thing to do even if the person does not forgive you. You are not asking forgiveness so that you get what you want (to be forgiven) instead of doing it even if the other person does not forgive you.
February 19, 2016
This book is as relevant today as it was when it was written. Nothing is as important in life accepting one's mistakes and expressing sincerer egrets for the behavior which prompted it. The writer by means of a simple story explains how well a one minute apology made sincerely can help diffuse a potentially critical situation. This book may have been marketed as a Management Primer;it is much more than that - it is a life skills manual.
January 15, 2019
How often we tend to ignore the power of an apology in our daily lives ? Riding on a parable, this book takes us on an interesting journey of understanding the importance of apology and how the simple act of acknowledging and accepting our mistakes could do wonders to our relationships and to our life. The message is very well delivered and there are plenty of relevant take-aways for the readers.
"good books make good company"
http://bookmantras.blogspot.com/
"good books make good company"
http://bookmantras.blogspot.com/
May 12, 2012
This small book is LOADED with information and practical truths that any person can apply in all aspects of their daily lives...at home, at work, and everywhere else. An apology from the heart makes the best impact-especially when our behavior changes for the better as the result of that apology. This should be "required" reading for ALL leaders!!
August 1, 2008
I enjoy the format of the books in the "one minute" series. I liked how the goal moved from solving a problem to maintaining personal integrity. The book reminds me of a large chunk of the 12-step programs.
October 7, 2008
Very simple reading but very necessary for anyone that needs to learn the skill of apologizing...(don't we all!) It's nice to know that even leaders (ahem!) need to know how to apologize (smile). Easy to read in stages if you're life is on the go, or you just need time to absorb the material.
August 23, 2013
Tells about the things to be done when you yourself make a mistake.
Has a very important message
Worth reading for all people.
The way the message has been sent to the reader is a story
Worth a shot
Has a very important message
Worth reading for all people.
The way the message has been sent to the reader is a story
Worth a shot
Read
January 19, 2016A book which highlights about the importance of sensible and convincing apologies to mend relationships and to win people. Talks about specific remorseful apology than just 'I am sorry' without any soul
August 4, 2016
I've finished in less than a day. Very nice and straight forward. Although it's common sense, it has some points that we need to be reminded about and should keep reminding ourselves with.
Took some notes on my phone to use them on a daily basis. I would definitely recommend reading this book.
Took some notes on my phone to use them on a daily basis. I would definitely recommend reading this book.
May 13, 2018
This was a quick and easy read. I think it is all stuff we know should go into an apology but this book laid it out in a nicely put story format. This book reads like a story rather than an instruction manual, but there are a few bulleted segments that summarize the points.
November 21, 2018
It is all about surrender and integrity. The ability to accept one’s mistake and courage to say that out followed by the sincere effort to make amends. An apology starts with surrender and ends with integrity. A simple read with deep implications.
August 22, 2019
Well the book didn't rock my world or anything, but it did enrich my life and knowledge base. It was clear headed, practical writing. The stories that illustrated the points in the book where short, fun and to the point. I really enjoyed that it was a quick read.
March 7, 2011
Super fast read. Nothing too Earth shattering, but has some good lines about why people act like they do at times rather than just offer up a sincere apology to right a wrong.
Read
March 4, 2011A short yet powerful read.
May 11, 2012
A quick and easy read which is useful to help with working with staff
October 31, 2012
Great book , helped me to understand alot of comunecation skills :)
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