The Power of Customer Experience: 5 Elements To Make An Impact

by Elizabeth Dixon

Who doesn't want to make an impact? We all long to be a part of something bigger, something greater, something meaningful in this life. And whether you're the boss calling the shots, the employee making it happen, or the intern just starting out in your field, I believe you're uniquely positioned right where you are to make an impact in the place you spend so much of your your job! This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.

Genres: Business

199 pages, Paperback

Published March 31, 2022

Reviews

[Cassidy Gistinger · Rating 5 out of 5]

Loved this read. I had a goal to read this in a week, but it ended up taking me 2 weeks because I really wanted to soak it in - and there’s a lot more of that that will be happening! This book was recommended to me to help me as I’m building out our Customer Success department. I can not wait to share this book with the rest of my team. You can truly make an impact with every interaction you have with a customer, with the opportunities you see. You have what it takes!

[Jenna Korobova · Rating 4 out of 5]

“The customer experience will never be better than the employee experience. What the culture looks like behind the scenes will overflow to the customer experiences on the front lines” (75-76).

[Scott Wozniak · Rating 5 out of 5]

This book is an inspirational shot of energy, especially useful for frontline employees who engage directly with your customers. The stories are fresh and emotional. The principles are meaningful and true. And the overall experience is one of empowerment and possibility.

If you are a leader, I recommend you buy this book for your team. Having a discussion together on this could elevate their commitment to exceptional service.

Bonus: I read this in audiobook format and the author did one of the best jobs of audio-narration that I've heard (and I've heard thousands, literally). I highly recommend that format for this book.

[radugan · Rating 5 out of 5]

loved her approach to breaking down chapters, i found myself writing a lot in this book but loved how there was a wrap up for every section with exercises. i felt like it started to feel redundant towards the end and could have been a shorter book but the length made the lessons more digestible