I have been part of the public relations (PR) industry for the past 45 years and have heard so many talks and presentations I’ve lost count. When I had the pleasure, though, of attending a Public Relations Society of America (PRSA) program featuring Adam Ritchie talking about his latest book, Invention in PR, I took notice.
Adam, you see, is instrumental in the effort to elevate the public relations profession from not only serving as the voice of an organization, but also as its creative engine. Adam advocates for PR to be involved with inventing products and services rather than just promoting them. Adam makes a compelling case in his book, Invention in PR, for public relations to seize the opportunity by proactively identifying and developing product or service ideas first.
With its solid background and expertise in media and community relations, and serving as the company’s eyes and ears in the public, PR is well suited to create newsworthy offerings that meet consumer needs. And it is tremendous, indeed, when everyone comes together and stretches the definition of what is possible.
Adam’s book takes you step-by-step through the creative process, from product and service development to promotional campaigns and success measurement. He includes numerous examples of invention in PR at work; effective campaigns backed by strong products/services that meet a need and exceed consumer expectations. It’s all about useful and effective invention from beginning to end. Remember, everything must protect and strengthen the brand.
With my longstanding involvement with issues, crises, and reputation management, I was especially interested in Adam’s chapter on Invention in a Crisis, and he did not disappoint. The chapter is filled with examples of creative approaches to crisis communications. Of course, discretion is necessary depending on the nature of the businesses and crises themselves.
During the height of the pandemic when people were adamant about staying six feet away from one another, Dos Equis saved the day by making a six-foot beer cooler. Burger King provided “Safe Order Masks” printed with order forms patrons could use at the restaurant’s drive-through lanes. Taking advantage of the increase in people staying at home and playing games, Heinz offered an all-red, 570-piece “Ketchup Puzzle.” Later, when the restrictions eased, it was another beer brand, Heineken, that helped people come out of hiding by providing mobile hair salons parked outside bars and pubs so patrons could get haircuts while sipping on a cold Heineken.
Invention in PR explains the many possibilities there are to expand the PR profession, and should be read by everyone in PR, of course, but also those in additional fields, including executive leaders, business owners, employers, operations leaders, and anyone interested in how to be inventive and creative.
“Start with a concept. Work with a manufacturer, a cause or a relevant influencer group to make it real. Then do what PR excelled at for its first 100 years – tell the story,” advises Adam. “Do that, and you’ve made the leap from communicating about things to inventing them.”
One other thing. Be sure to read and absorb Invention in PR. - David A. Jolley, APR