Dear Customer Services: Letters from the World's Most Troublesome Shopper

by Terry Ravenscroft

No company is safe from the odd and incisive wit of Terry Ravenscroft, and in this uproarious collection of epistles he targets the world’s biggest food and drink companies. Kellogg's, Mars, Heinz, and Cadbury, among others, receive communiqués from Terry on issues ranging from quality, pricing, and taste to advertising campaigns as well as problems such as an inability to find the nuts in Nutella spread "despite going through it with a fine tooth comb." Combining hysterical premises with sly nods to the megalomania of global corporations, this is the perfect compendium for anyone who has ever wanted to really speak their minds to big business.

208 pages, Paperback

Published May 1, 2009

About the author

The day after I threw in my mundane factory job to become a television comedy scriptwriter I was involved in a car accident which left me unable to turn my head. Since then I have never looked back.
Before they took me away I wrote BBC television comedy scripts for Les Dawson, The Two Ronnies, Morecambe and Wise, Alas Smith and Jones, Not the Nine O’Clock News, Ken Dodd, Roy Hudd, and several others. I also wrote the award-winning BBC radio series Star Terk Two.
I started writing books when I retired from scriptwriting in 1995. Up to now I have written sixteen, all of them humour.
Born in New Mills, Derbyshire, England in 1938, I still live there with my wife Delma and my mistress Divine Bottom (in my dreams).

My book Stairlift to Heaven is an Amazon Countdown Deal at just 99cents from April 5 to April 12.
http://amzn.to/n3Rtx2

Reviews

[Joannalyne · Rating 1 out of 5]

Funny at first but it becomes annoying. It actually reminded me of customer service prank callers.

[Dustymoth · Rating 4 out of 5]

Pretty funny but the Robin Cooper books that are similar are better.

[Ashima Jain · Rating 4 out of 5]

This is a hilarious compilation of angry letters from a customer to various companies and the ensuing correspondence between them. It starts by making you laugh, then cringe and finally wanting you to pull your hair out from sheer frustration of even the possibility of dealing with a customer such as the author. An absolute entertainer of a book!

[Marie East · Rating 4 out of 5]

Easy read and something to make me smile and laugh out loud lots!

[John Humber · Rating 1 out of 5]

The cover quotes what—I can only think—must be a paid review; "…extremely funny". Extremely funny it is not; very slightly amusing (in parts) it might be. The concept of this book is much the same as The Henry Root Letters from the '80s. The difference is that this book is nowhere near as imaginitive and creative as the Henry Root letters.

I don't feel able to recommend this book, but if you think you might find this sort of thing enjoyable—and why not?—look up a copy of The Henry Root Letters instead.

[Caroline Roberts · Rating 2 out of 5]

Laugh out loud in places, some of the letters do make you cringe and almost feel sorry for the poor recipients. On the other hand I'm sure if you're stuck in Customer Services all day a Terry Ravenscroft letter would brighten your day!

[Rajendra prabhu k · Rating 4 out of 5]

this kind of literature shall be promoted

[Anne-Marie · Rating 3 out of 5]

Some letters very funny, but overall not as funny as Robin Cooper's exploits!

[Deyara · Rating 2 out of 5]

Quick to read, started off quite funny but got annoying really quickly. Made me glad that most of my customers are not as idiotic as this!