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Running My Business Through Excel: Creating the Best Customer Experience Through Using Just One Simple Spreadsheet
With this book, you will see first-hand, my way of trying to implement some form of basic systems into my business. You’ll learn my preferred choice of software to run it all through, along with all the whys and wherefores behind how I’m currently going about the day-to-day running of my handyman business.
You’ll see that things can still be done quite successfully without the need for having to spend monthly fortunes on numerous stand-alone apps that seldom play well with each other. And you’ll also witness a whole lot of the business templates that I personally use for my own choice of ‘office stationery’.
You’ll also learn The customer Journey. From Prospect, to Customer, to Raving fan, and Company Ambassador.Systems. The hows, and whys for using them and when they should be used in the everyday operations you undertake in performing your business.Pricing. And how best to get over your debilitating fears of putting your own prices forward.Handling debt. And perhaps more importantly, why it should never be taken as anything personal.Managing your KPIs. What they are and how to make them count.You’ll also learn how to define your own business model, and about all the different methodologies used behind what I’ve used in the preparation of my quotes, invoices and receipts etc.
You might even notice how versatile a tool MS Excel really can be for you in doing all of this. And how through the use of some pretty awesome in-built switching, the same basic spreadsheet defined within these pages can produce many different outcomes for you (144 in total), to best suit any handyman company’s particular needs.
You’ll see that things can still be done quite successfully without the need for having to spend monthly fortunes on numerous stand-alone apps that seldom play well with each other. And you’ll also witness a whole lot of the business templates that I personally use for my own choice of ‘office stationery’.
You’ll also learn The customer Journey. From Prospect, to Customer, to Raving fan, and Company Ambassador.Systems. The hows, and whys for using them and when they should be used in the everyday operations you undertake in performing your business.Pricing. And how best to get over your debilitating fears of putting your own prices forward.Handling debt. And perhaps more importantly, why it should never be taken as anything personal.Managing your KPIs. What they are and how to make them count.You’ll also learn how to define your own business model, and about all the different methodologies used behind what I’ve used in the preparation of my quotes, invoices and receipts etc.
You might even notice how versatile a tool MS Excel really can be for you in doing all of this. And how through the use of some pretty awesome in-built switching, the same basic spreadsheet defined within these pages can produce many different outcomes for you (144 in total), to best suit any handyman company’s particular needs.
218 pages, Kindle Edition
Published April 29, 2022
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Displaying 1 of 1 review
August 22, 2023
Hands Down the Best Service Business Book
Do not be fooled by the unassuming cover of this book! This is hands down the best service business book pertaining to handyman ventures. I'm halfway through it and felt so compelled too write a review that I stopped reading to do it. I've read dozens of others on the topic and most are filled with motivational mumbo jumbo, recounts of the author's glory days as a handyman (many of which are now paid business coaches and online course peddlers) and the content is always common sense knowledge applicable to starting any business not specifically handyman businesses. This book is exactly what I was looking for.
Do not be fooled by the unassuming cover of this book! This is hands down the best service business book pertaining to handyman ventures. I'm halfway through it and felt so compelled too write a review that I stopped reading to do it. I've read dozens of others on the topic and most are filled with motivational mumbo jumbo, recounts of the author's glory days as a handyman (many of which are now paid business coaches and online course peddlers) and the content is always common sense knowledge applicable to starting any business not specifically handyman businesses. This book is exactly what I was looking for.
Displaying 1 of 1 review