Read for work and facilitated a group discussion. There is a lot of material crammed into this book and unlimited applications. I’m not one for memorizing steps or acronyms, but still find the lessons meaningful and implementable. I most appreciate that they called BS on the “fool’s choice” we regularly encounter and subtly teach empathy by encouraging us to consider others as “reasonable, rational, and decent.”
Good advice. easy read. Not all the advice was relevant for me, but I would recommend other people, who struggle with tough conversations, give it a read. I just wished they used real conversations as examples because they felt took fake, too controlled.
Great! Readable and good information but a bit jumbled and confusing when it came to which frameworks to use when and what scope a framework could be applied to but good nonetheless. Helpful