Successful Employee Communications: A Practitioner's Guide to Tools, Models and Best Practice for Internal Communication

by Sue Dewhurst, Liam Fitzpatrick

Communicating effectively is crucial to improving employee engagement, organizational culture, and performance. Learn how to focus your time and resources to make the most positive difference to your organization and its people.

Successful Employee Communications explores how to help organizations work with purpose, be better listeners and connect with employees who have higher expectations and new ways of working. Easy-to-follow frameworks and checklists will help you conduct an internal communication audit, develop and measure a communication plan, work with difficult news and behaviour change, and support leaders to be more effective communicators.

Written by leading PR and internal communications experts and packed with new case studies and updated content, this second edition of Successful Employee Communications blends theory and practice, sharing insights and lessons from global organizations including AB InBev, Cambridge University, Reckitt and the Organisation for Economic Co-operation and Development (OECD). It is essential reading for anyone responsible for internal communication, employee engagement, organizational culture or employee experience in the new world of work.

Genres: Business

328 pages, Paperback

Published April 26, 2022

Reviews

[Cynthia D · Rating 3 out of 5]

*** I received this ARC in exchange for an honest review. ***

You want to learn about communication in businesses? You’ll learn about it in this book, though I found it lengthy for the topic at hand and a very technical read. As an analyst, I want to better my communication with others, but found that this book did not really relate to what I was looking for.

[Chloe · Rating 4 out of 5]

Good practical tips for communications in the workplace. Change Comms and employee voice were covered well. Felt very up to date and relevant, and was honest about not being able to predict the future. The expert case studies of where other companies are doing good things really sparked ideas and inspiration.

[Kelly · Rating 4 out of 5]

I read and reread this and found it a very useful tool as I work in communications. They clearly have alot of experience in the sector and I like that they used case studies of various companies to illustrate approaches. I would recommend this to those working in internal communications.

[Annarella · Rating 5 out of 5]

Another very useful and interesting book, full of interesting ideas and full for thought.
Highly recommended!
Many thanks to the publisher and Netgalley for this ARC, all opinions are mine.