Best Practices in Knowledge Management & Organizational Learning Handbook

by Louis Carter (Editor)

Through in-depth "how-to" case studies, over 100 "take-away" exhibits, and research from the world's foremost organizations, this best practice handbook provides practical, easy-to-apply training, models, tools, research and other essential elements for designing, delivering, evaluating and learning successful KM/OL programs. Included in the handbook Microsoft, AT&T, Hewlett Packard, Shell Oil Company, Ernst & Young, the World Bank, Buckman Labs, Norske Skog Flooring and more! The "how-to" case studies define KM/OL lexicon, evaluate return on investment, explain how to create a business case for KM/OL, and detail all stages of the KM/OL process. What You'll Find "How-to" Case Learn how world-class organizations made effective use of knowledge and reinforced learning to create a lasting change in corporate culture and organizational performance including Buckman Labs' 20-year KM/OL program, Microsoft's taxonomy management system, and Hewlett Packard's integrated KM/OL system. Benchmark against specific KM/OL models, Microsoft's Knowledge Management Architecture; AT&T's Information Knowledge Enterprise; Hewlett Packard's learning community; and the World Bank's Pillars of Knowledge Sharing. Learn how to implement cutting-edge KM/OL tools, Massachusetts General Hospital's causal-loop diagrams; Microsoft's stakeholder survey; Ernst & Young's balanced scorecard for performance evaluation; and the World Bank's thematic self-assessment and KM action tool. Choose among best practice training interventions, including Norske Skog Flooring's experiential learning; InFocus' Fusion Workshops; Ernst & Young's Center for Business Knowledge; Shell Oil's communities of practice. Apply trends and findings from this book to build a businesscase within your organization. Learn top critical success factors for designing and delivering KM/OL initiatives; most popular evaluation methods; technologies needed; budgets required; and more!

356 pages, Paperback

First published January 4, 2000

About the author

Louis Carter is CEO and President of Best Practice Institute, an association and management consulting firm specializing in helping organizations and C-suite senior executives achieve their market strategy through organization learning, action learning, and HR SaaS software.
He is the creator of bestpracticeinstitute.org, a social networking, learning and benchmarking platform providing immediate access to industry companies, on-demand learning and senior executives executives, alongside its skillrater.com, a next generation SaaS anytime 360-degree tool using social collaboration, a top HR Product of the year by Human Resources Executive Magazine. Author of nearly a dozen books on best practices and organizational leadership.
Published by Jossey Bass/John Wiley and Sons, they include Change Champions, Best Practices in Talent Management, Best Practices in Leadership Development and Organization Change and Leading the Global Workforce.