Managing Interpersonal Conflict

by William A. Donohue, Robert Kolt

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

171 pages, Paperback

First published July 1, 1992

About the author

William Anthony "Bill" Donahue was born in 1947 in New York. He is a sociologist, civil activist and current president of the Catholic League for Religious and Civil Rights in the United States, a position he has held since 1993.

Reviews

[Carly · Rating 4 out of 5]

Grad school required reading slayyyy