HIGHLIGHTS:
1. Exec Emails: crisp, to the point. Remove distractions.
2. Next Steps: connect current email with future initiatives.
3. ABC: A = Action – specific purpose, response time. B = Background – Sculpt the body. Hone ideas, chunk key points. Define and limit attachments. Sequential numbering. Different ideas = bullet points. Limit to single-screening page. C = Close – next step and niceties
4. Subject Line: Descriptive, builds context. Examples: Info, Action, Request, Confirmed, Delivery
5. Greeting – 1 line, 8 words. Warm and concise. “Hi ___, thanks for sending …”
6. Action Summary – reader understands purpose/need. Helpful intro to the following content.
7. Response: Agreed. Confirmed. Final Decision.
8. Email Folders: limit to 5-7, COTA. Clients – internal/external. Output – teams products or services. Team. Administration – non-core job duties.