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290 pages, Kindle Edition
First published December 6, 2022
So, what are the rules? Should you tip a maître d’hôtel? First, it’s absolutely not necessary. Second, if a maître d’hôtel holds out from giving you a table or attempts to “sell” you a table in any way, if you can, leave. It’s thievery and has given maîtres d’hôtel a bad rap over the years. A tip at the door should be a thank-you—a thank-you for the same warm welcome and greeting each time you see that person, a thank-you for squeezing you in, or getting you that hard-to-get reservation. Or if you want extra attention that night because it’s your husband’s birthday and she sees to it that the dessert has a candle. Or a complimentary round of champagne is sent over because he knows you’re celebrating your anniversary.He repeats himself continually about the need to pay over the odds even though he will treat you with contempt and not take seriously any kind of complaint about anything backed up by the chefs.
If you don’t have a reservation and absolutely need one at that particular restaurant and you’re told they are booked, $100 will almost certainly get you a table. Less can be construed as insulting. Look, if the maître d’hôtel is going to rearrange her book, delay this guest or that guest, push another table along to make room for you, or use any of all the other ways the best maîtres d’hôtel know how to get someone in, you better pony up. If you don’t, you’re not getting a table again. $20 is a token.
Service-wise, we try our darndest, but, come on, who’s going to get the extra attention, the free dessert or drink sent to the table? The asshole? The rude one? The 15 percent tipper? Fuck no. It’s the ones who come in, treat you with respect, are easygoing, and leave you the proper tip.One of his favourite similes for just about everything is someone getting their cock sucked. He even says it in interviews, lol. But back to tipping yet again.
They know how to play the game. They know a hundred-dollar bill gives them access, the special attention, “zee beeg blow job.” Those guests love getting their cock sucked by the most powerful person in the room. It makes them the king, and I was very willing to give up the keys to the kingdom for the right price.There are exceptions to this. If you are Beyonce, Brad Pitt or the host of other celebrities he name-drops you will get the best tables and the best service without having to hand over a $100 here, a tip there. Also critics. They are always on the look-out for the food critics and when they spot one, they do not get the same excellent treatment that everyone else who has been adding a couple of hundred dollars to their meal bill to ensure special treatment. No, they get much better. Publicity after all (although generally unless trailed by a photographer, celebrities don't get publicity every damn time they eat out).
There’s an old ethos in the business world that states the customer is always right. Bullshit. For years, the majority of restaurants and indeed most businesses have operated under this misbegotten rubric. All this has done is create a generation of entitled, demanding, obstreperous, rude, truculent, and surly people who think they can treat servers and managers like shit and get away with it.His solution:
It’s time to stop this behavior, and when these idiots act up, owners and managers need to grow a pair of balls and throw them the fuck out. If you can’t behave and treat other human beings with kindness and respect, just get the fuck out.The chefs apparently feel the same way:
Guests were seen as clueless idiots, unable to discern between medium rare and medium, how food should be properly salted, or how hot a dish should be—basically know-nothings that only came to dine to complain. If a dish was sent back as cold, the chefs would heat up the offending meal till it was burning hot and overcooked, then set it on a plate so hot that if the server touched it with her bare hand, she’d leave bits of flesh on the plate. If a dish came back as too salty, the chefs sent out another, this time completely unsalted. The guest was always wrong.The author does not come across as a nice man at all. And the way he describes the restaurant trade is that of a lot of nasty people who don't like cooking for or serving guests, they are just there for the money. He worked in a lot of high end restaurants and it has given me a different perspective on dining out in them. I do get invited to quite a few but I can't stand waiters hovering over me, filling up my water glass after I had a sip and the quite obviously hypocritical fawning over me so I usually pass up and go somewhere a bit more relaxed.