Conflict Management in the Workplace: How to Manage Disagreements and Develop Trust and Understanding

by Shay McConnon, Margaret McConnon

REVIEWS: "One of the best books I have read on conflict resolution in my 30+ years in the field." Office of Mediation, The World Bank "...contains great ideas, simply explained." Dr Pam Spurr, Psychologist and Life Coach, LBC Radio "Offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration." Sir John Harvey-Jones" AUTHOR BIOG: Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on 'Winning Relationships in the Workplace'. They work with leading companies in Europe and the USA.

131 pages, Paperback

First published January 1, 2008

Reviews

[Monicutt]

ft bună pt licenta 👍👍👍

[franthormel]

Discusses the important pointers on how to resolve conflicts and mitigate them in the future.

[gramakri]

This is a very handy book on managing disagreements and conflicts that happen in the workplace. A very well structured book with lots of practical tips on how to develop trust and understanding among the parties involved in conflict. One of the better books on self-improvement books I have read in the recent times and I highly recommend it for all the people managers to read.
Key takeaways from this book discussed @ http://bookwormsrecos.blogspot.in/200...