Value Leadership: Winning Competitive Advantage in the Information Age

by Michael C. Harris

Describes an integrated system for achieving delivery of high value to all stakeholders in the information age, centering on utilizing the voice of the customer and linking business decisions with customer needs through a leadership tool called a control panel. Shows how a control panel can integrate data with human factors that motivate customers, shareholders, and employees and how it can provide metrics needed to adjust strategy according to needs and emerging trends. Includes chapter key points and a qualitative assessment tool. For organizational leaders. Annotation c. by Book News, Inc., Portland, Or.

274 pages, Hardcover

First published January 1, 1997