How to Talk to Customers: Create a Great Impression Every Time with MAGIC

by Diane Berenbaum, Tom Larkin

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for M ake A G reat I mpression on the C ustomer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

Genres: Business

224 pages, Hardcover

First published January 1, 2007

Reviews

[Xanh · Rating 3 out of 5]

Details process to interact with customer and how to provide great service.

Note:
M Make a Connection: Build the relationship
A Act Professionally: Express confidence
G Get to the Heart of the Matter: Listen and Ask questions
I Inform and Clarify what you will do
C Close with the relationship in mind