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The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America...
An authoritative account of the man whose revolutionary methods made quality the goal of corporate America discusses Deming's work with the Japanese, his Fourteen Point philosophy for managing quality, and more. Reprint. NYT.
336 pages, Paperback
First published October 3, 1990
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March 24, 2009
W. Edwards Deming taught the Japanese how to manufacture the best quality in the world. When he tried to teach Ford Motor Company the same principles, he was so frustrated he packed up his brief case, walked out, and said that Ford management was the worst he had ever seen in all the corporations that he had advised. His views matched my own as I prepared to write A Savage Factory.
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