Preparing for A+ Certification

by Jason Helmick

A+ certification and Microsoft's MSCE and MCP certification all require thorough preparation. These titles give you or your students the information, practice, and skill application needed for programming expertise and exam readiness. The Preparing for A+ Certification course is designed to help your or your students achieve the industry standard CompTIA A+ certification. If you have A+ certification, it means possession of know-how and customer relationship skills essential for a successful computer service technician. Many hardware vendors will allow only A+ certified technicians to perform warranty service. Skill areas covered in this book include learning the hardware and software components of personal computers--including DOS and Windows operating systems--assembling and troubleshoot problems, and providing professional customer service. The course is easy to understand with review questions modeled after the actual A+ exam. Hands-on exercises and troubleshooting problems are presented throughout the semester length course. After completion of the course, students will be able to take CompTIA's A+ certification exam and complete the first step towards future industry certifications. Highlights of topics Benefits of and requirements for Becoming A+ CertifiedHardware Terminology, Tools, and Safety--CPU's to USB's, I/O devices to NIC's, and everything in-betweenStorage Devices--mag tapes to DVD's, and moreHardware Configuration And InstallationFundamental Troubleshooting And Preventive MaintenanceIntroduction To SoftwareInstalling, Configuring and Optimizing DOSInstalling and configuring Microsoft Windows 3.1Installing and configuring Microsoft Windows 95/98Fundamental Computer Networking (LAN, WAN, Internet, & Security)Customer Service--Including Conflict and GoalsManagement and Telephone Skills

213 pages, Paperback