Effective Software Customer Support

by Gallagher

For software support professionals, Effective Software Customer Support is the fundamental resource to providing high-quality, cost effective customer support services in today's mass-market software industry. It covers the crucial technical, human and managerial aspects of one of the software industry's hottest growth areas - one that no successful firm can afford to overlook. Gallagher covers the full spectrum of support operations, including software problem diagnosis, hardware and software tools for support, customer relations support management and future trends in the industry.

Paperback

Published January 1, 1995