Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

by Donna Flagg

The essential guide for managers and professionals dealing with difficult workplace conversations Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.

Genres: Nonfiction, Self Help

224 pages, Paperback

First published September 24, 2008

About the author

Donna Flagg spent over 15 years in business before founding The Krysalis Group, a consulting firm specializing in management, marketing, training and sales, and their respective relationships to business results. Her management career began in sales at CHANEL, and before branching out on her own, she'd spearheaded a new training function within the Investment Banking Division at Goldman Sachs. After earning a BA from Rutgers University and gaining experience on the front lines of Corporate America, Donna went on to attend New York University's Graduate School of Education where she obtained a Masters Degree in Organizational Development and Human Resource Management, and a post graduate advanced degree in Business Education. She has also been a visiting instructor and speaker at New York University and City University of New York (CUNY). In addition, she speaks at various conferences, blogs for Psychology Today and The Huffington Post, and is frequently seen in the press for her workplace expertise.

Donna sits on the Board of Directors of the Randy Foye Foundation where she actively participates in its mission to assist children and families in Newark, NJ.

Surviving Dreaded Conversations is Donna's first book. She is currently finishing a novel. "

Reviews

[Kayle · Rating 2 out of 5]

started reading was boring didn't finish