At times I thought this book was insightful, but mostly I was irritated by the author's egotistical habit of patting himself on the back, and I couldn't help but feel a little skeptical about his ability to preach loving hands-on care when he's never touched a patient in his life. I don't doubt the sincerity of his ideas, but he comes off as an attorney turned television host turned author turned divinity guru looking for yet another endeavor to pump up the resume. Honestly, my feelings about the book are biased by the author's background. Had any health care worker written the work, I probably would have enjoyed it more.