A short and brief narration of the company's start and lessons that were made in the process of establishing it.
I love the welcoming and funny voice of the book, it is as warm and witty as the rest of their communication. The best recent joke was then they now launched an oat breakfast smoothie and made an advert for it along another breakfast variant, which was a Heinz cobranding bean smoothie. Obviously, this was a joke to highlight the real breakfast smoothie available, but so many people took it seriously and expressed their disgusted opinions about it! Hilarious.
Some of the things described in the book that I liked:
- do an MVP before launching any project, do an easy neighbourhood trial
- people never remember more then 5 things, 3 are optimal
- customers are the kings - let them determine recipes, important decisions and invite them into the conversation (it is normal now in the times of social media, but wasn't 10, or 20 years ago...)
- your packaging is a free advertising space: you can place funny or informative messages on it!
- your retailers are super important and you should honour, give them gifts and freebies
- meeting people at events is a great way of letting them know that they are important for you and getting direct feedback
- connecting the community of customers through events is an interesting way of creating loyal customers
- giving 10% of profit to charity is feasible and a good way to influence the world around us
- businesses are the primary source of income even for state-run things and charities, so people should not see them as evil and greedy, but they should participate in the communal causes
- marketing messages need to be consistent in order to be understood
- don't be discouraged by a 'no' and try to push the limits of what's possible even small step at a time...