Customer Driven Project Management

by Bruce T. Barkley

Reorganize any project for improved efficiency and quality Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how* Use people involvement tools and techniques* Recognize senior management’s role in project review* Be aware of the full range of personal and professional issues* Apply definition, selection, and analysis tools and techniques*Work with project management and system development tools and techniques* More

Paperback

First published February 6, 1992

Reviews

[Basma Hajjaj · Rating 3 out of 5]

I’m sorry that I lost this book before finishing it. I really enjoyed its content on classical and well-known concepts of project management — those sections were insightful and valuable. However, I didn’t enjoy the parts about the internet. They felt very simple, even naïve at times, and included ideas that seemed unrealistic. I understand, though, that the book is old, and the way it presents the internet reflects how new and unfamiliar it must have felt at the time.

[Marcus Goncalves · Rating 3 out of 5]

This is a very old book (2001), but very interesting to read as, I believe, it was the first attempt to synthesize and broaden the management techniques of TQM and PM.