How to measure white collar employee performance

by Jack Zigon

The second volume in the Performance Measurement Series, this important set explains how to measure the performance of individual white collar employees rather than teams. These are the jobs that many managers find most difficult to measure - the hard-to-measure functions like product design, research and development and customer service. This hands-on workbook covers specific how-to steps for identifying the customers of a position, listing the accomplishments or value-added results of the position, defining both numeric and descriptive performance measures, creating performance standards and creating feedback reports to keep the employee on track. The material is rich in real-life examples, concrete step-by-step instructions, worksheets, job aids and exercises.

219 pages, Hardcover

First published November 1, 1995