Beyond Reengineering is not about reengineering, it is about the shape of tomorrow's business. To succeed - or even to survive - in today's global economy, companies must refocus and reorganise themselves around their core processes: the end - to - end sequences of tasks that create customer value. The process-centred organisation signifies a complete break with the past and, as such, marks the end of the Industrial Revolution and of the organisations that were designed for it. It means the end of narrow jobs, supervisory management, traditional career paths and feudal cultures, and ushers in a new era of flexibility. For a world of process-centred organisation everything must be rethought: the kinds of work that people do, the jobs they hold, the skills they need, the careers they follow, the roles managers play and the principles of strategy that companies follow. Michael Hammer illuminates this new world in which all the familiar rules have been broken, and helps people to prepare for a radically different business future.
In traditional, task-oriented corporations, closely supervised drones perform isolated functions, at a slow, inflexible pace.
According to Hammer (Reengineering the Corporation), in a forward-looking, process-oriented organization, the employee-as-a-professional acts like a self-manager who is responsible for work that is interdependent.
This book uses case histories to prove the point made in his previous book about transitioning companies from product to process focus. Examples include Showtime Networks, GTE Corp., American Standard, Aetna Life, the state of California, and General Electric. Reengineering has an influence on job definition, remuneration, leadership, and planning.
Managing competitively requires managers to become familiar with this book, which introduces readers to tips on spotting and eliminating non-value-adding busywork, tapping workers' creativity and resourcefulness, and turning employees into entrepreneurial team players.
Clássico livro de Michael Hammer. Publicado em 1996. Faz referência à segunda metade da década de oitenta quando grande empresas como a Ford Company, a Texas Instruments, a Taco Bell dentre outras fizeram a reengenharia e melhoraram o seu desempenho, disseminando a ferramenta no meio empresarial. Agora, entende que deve se dar ênfase à gestão dos processos, fazendo as empresas deixarem de ser "tasks-organizations" e passarem a ser "process-organizations".
Doesn't claim too much that's wrong, just that the second and third order effects don't ring true at all. Hammer's work has been vindicated in content, but not in reference to him as it's prophet