very thought-provoking ideas and insights -- applicable to business model, app, interface, or even artistic design!
Here were my key takeaways:
Key elements of Elegance: Symmetrical, Seductive, Subtractive, Sustainable
- have a Stop-doing List as well as to-do list: eliminate bottom 20% of to-do list forever.
- great art is also composed of what is not in final piece...
- familiarity with a principle means not having to know all of its applications
- difference between East and Western mindset: seeing. Big picture elements vs focus on main subject ("jungle with elephant in it" vs "picture of elephant")
- symmetry: we are natural symmetry seekers, as nature (and science, art) is mostly symmetrical. When we see asymmetry, we naturally want to fill in missing piece.
- seduction: captivates attention and imagination, leading to creative engagement...leave something to imagination and open to imagination creates irresistable aura of mystery...we are curious & drawn to unknown (ex: hidden identity of figure in ad, Sopranos' missing ending, teaser ads/trailers). - brain's satisfaction center is striatum: connected to frontal lobe parts with logical thought and goal-oriented action...releases dopamine for "rush" with puzzle solving
- subtraction: humans naturally hard-wired to hoard, push, collect, add and consume...this is why elegance is elusive (ex: Toyota kaizen, Scion has few base features for more customization, opt-out=higher participation)
- complexity isn't the enemy: elegance is chess, not checkers -- management and exploitation of complexities
- symmetry in nature: fractal patterns, ala Jackson Pollock's paintings. Having patterning in seeming chaotic sequences entices audience to untangle random arrangement, find own meanings and interpretations (ex: Samuel Beckett's "Sans" generated by random patterns)
- subtraction ex: Dutch city of Drachten removing street signs means drivers have to be more aware, present, thinking. Leads to self-organization and more flow vs automation of reliance on signs and constraints. The more we try to control & regulate risk, vs engaging brains and connecting to what is happeneing around us
- better design principal: observe natural order of things 1st (don't assume), then design. Avoid artificial prioritization and trying to control what may already be in balance. Ex: ice-skating rink has no lanes/signs.
- mona lisa is seductive because of sfumato style: in the manner of smoke. More lifelike, deliberately indistinct, open to interpretation. Leave something to imagination! "Confused shapes arouse the mind"
- Zen aesthetic theme: emptiness is spirit of inexhaustible spirit...silent pauses in music and theater, blank space in painting, constrained movement. Power of suggestion is authentic creation, mirroring human nature being indefinable by nature. Supply missing symmetry and allow audience to participate in act of creation.
- curiosity: 1st type is emotional response, instinctive when you see something new, out of ordinary. 2nd type is scientific curiosity, like musical brain responding to discord. Diversive curiosity: human tendency to seek novelty, take risk, seek adventure. Specific curiosity: natural inclination to investigate something in order to understand it.
- primary stimuli to arouse curiosity: complexity, novelty, uncertainty, conflict (violation of expectations). If trigger point too low, no motivation to expore. If too high, result is anxiety and avoidance.
- information-gap theory: we feel deprived when we sense gaps in knowledge in fields we know and care about. Situational determinate: intensity of curiosity about particular missing piece of info is dependent on how well we think it will close the gap we're most interested in; also, we are more curious about a single piece of info if we think it will help solve the problem all at once vs incrementally get us closer to solution. Curiosity also increases with perceived knowledge - the more we know, the more we want to know.
- Seduction strategy: inverted U-shape relationship between level of info provided vs degree of interest generated -- ex: ad for upcoming mystery product. 1) arouse curiosity by demonstarting moderate gap in observer's knowledge. 2) provide just enough info to make them want to resolve curiosity 3) give them time to try to resolve curiosity on their own. Hardest one is giving time for people to resolve own curiosity, but most seductive & interesting: CSI, sudoku -- timing is everything
- human brain is pattern-making, recognizing and locking machine, Tivo-ing every experience and storing as data in brain as additive, cumulative and unedited process. Electrical impulses are sent to nerve cells triggering grouping mechanism, filing new info with other like data creating memories and perceptions. These connections are reinforced over time and become mental models.
- our obliviousness to patterns in our brains is what makes observational comedy so funny: impartial spectator standing outside of ourselves watching ourselves in action, pointing out universal patterns of behaviors and mental models we all share.
- gestalt movement in psych in early 1900s: how we tend to see related parts as a unified whole, vs simple sum of parts - seeking closure (ex: incomplete shape seen as full, or fillng in mssng vowels in sntnce)
- subtraction in action: hidden menu items at In-n-Out allows consumers to create UGC items. CE is good example of self-defeating overkill with feature creep & feature-fatigue. Other examples: aikido, Lance Armstrong's new training technique looking at Power = force x velocity (maxing velocity vs force), FAVI auto parts co having no policy or titles (you only work for your customer- you figure out what is needed for customer. Only customer leader & companion able to perform several different jobs).
- subtraction also works great for architecture & design: ex: Sarah Susanka Not So Big House, studying natural flow of life in a home and optimizing space for flow- build better, not bigger. Japaneses principle of Shibui (quietude, refinement, elegance). Space with time view: connected spaces vs discrete rooms. Varying ceiling heights implies different functional areas. Also using fractal symmetry of squares
- sustainable solutions: people always try to leap to solution itself first, vs observe hidden causes. We tend to rely on mental shortcuts: react vs think. We also have bias for action vs observing and stop-doing. Ex: Genchi Genbutsu (go look and see): manufacturing line solutions better solved by studying local areas (line worker may have better solution suggestion!). Ex: video store problem of rewinding - just tell consumers tapes may need rewinding vs change behavior)
- ask "what is possible?" before "what should we do?" - try to favor incubation vs implementation, allow patience for optimal solution vs fast "good enough".
- Ladder of Inference: we experience one thing and build upon it with our own theories, assumptions, conclusions, and beliefs. As we climb the ladder, we are more abstract in thought and further removed from facts of situation, vulnerable to shortcutting and biases vs optimal action. Immanuel Kant: mind is not built to give raw knowledge of world; we must add our own certain bias to make it meaningful...but these mind sets are hidden, hard to identify, and we defend them subconsciously. We see what we believe
- subject-matter expettise can get in the way of crafting elegant solutions: if you are a hammer, everything looks like a nail. We get blinded to other solutions.
- creative impasse usually reached in 20 minutes on average during brainstorming sessions: top of mind ideas exhausted. Don't just pick best idea - take a break and return to problem later. Also: add more divergent experience and knowledge to the room!
- be a better detective and learn to observe and spot key behaviors and clues-- ex: immerse yourself in your customer's lifestyle before designing product for them (Lexus example, Scion). Ex: Ohno Circle in assembly line: worker stands in circle all day and observes, asking why over and over again.
- creative insights and flashes come from synthesizing connections between seemingly disparate things -- give yourself physical and mental time away from the problem, engage your mind in unrelated activities. Ex: proper sleep promotes likelihood of insights, as does meditation! Brain bundles and repackages memories and fragments of info in hippocampus during sleep, sends to frontal cortex to be synthesized into higher-level thought. Brain clears and reboots itself during sleep, forming new connections & associations.