Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business

by Mary M. Mitchell

Here's the complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style.

Genres: Business

308 pages, Paperback

First published January 1, 2002

About the author

Mary Mitchell has written nine books. Her column “Ms. Demeanor,” which originated in The Philadelphia Inquirer (where it ran twice weekly for ten years), was nationally syndicated by King Features.

The Seattle Times ran her column “Nice Matters” for several years. She currently writes a column on modern etiquette for Reuters, and she is frequently quoted in nationally circulated magazines as an etiquette authority. She is much in demand as a corporate trainer for matters relating to civility and professionalism.

Reviews

[Chuck Bradley · Rating 4 out of 5]

Business Etiquette.