Many organizations have invested in the skills and structures of change, but have forgotten the more intangible quality of spirit. As a result, their changes have been short-lived, their adaptibility slow, and their ability to move to the "next level" nonexistent. The absence of spirit (even with all the right skills and structures) has prevented these organizations from developing a self-motivated desire to change for the common good. Indeed, the absence of spirit has led to abject resistance to change.
I think this book is a great reference to help companies create a great culture. Few companies are intentional about building excellent cultures and there are many great ideas and wisdom in this book. It was worth reading to learn them.
I struggled in the final four chapters because the lists and processes were hard to distinguish unless they are being used in an organization.