201 Maneiras de Lidar com Pessoas Difíceis

by Alan Axelrod

Focusing on the personal and interpersonal skills crucial to success, the Quick-Tip Survival Guides mine and refine the nuggets of essential business time-tested truths, as well as savvy from the cutting edge. 201 Ways to Deal with Difficult People looks at real-world situations you face every day and provides no-nonsense strategies for turning close encounters of the worst kind into civil, sane, productive, and profitable exchanges.

Genres: Self Help

Paperback

First published May 1, 1997

About the author

Alan Axelrod, Ph.D., is a prolific author of history, business and management books. As of October 2018, he had written more than 150 books, as noted in an online introduction by Lynn Ware Peek before an interview with Axelrod on the National Public Radio station KPCW. Axelrod resides in Atlanta, Georgia.

Reviews

[KB · Rating 2 out of 5]

I think a better title would have been "201 Ways to Deal With Difficult People AT WORK"
It's not bad, but I think there are better options, such as "Dealing with People You Can't Stand" or "Tongue Fu."

[BONDing over BOOKS · Rating 3 out of 5]

You only get one chance to make a first impression, but every day we are offered multiple opportunities to course correct and make a lasting impression in the work place. 201 WAYS TO DEAL WITH DIFFICULT PEOPLE - A Quick Tip Survival Guide by Alan Axelrod and Jim Holtje shares how you can identify, minimize or reduce the office friction.

If avoiding the person, quitting or even apologizing isn't an option take a deep breath and remember why you and that person are there - simply put, to do a job by utilizing your skills and abilities to obtain or exceed a desired outcome. At any job no matter how long or short you may "occupy the seat" one day it will end. In the scheme of things it is only momentary until the next crisis arises.

Each day gives you an opportunity to start anew - try to remember that everybody is going through something- some more than others. Document where you can,"While documentation is valuable, don't let written memos become substitutes for face-to-face conversations. Deal directly with everyone, difficult people included." Cover your tracks and keep the lines of communication open and respectful.

[Muad · Rating 3 out of 5]

This book could seems counterintuitive at first but it contains notes may be you need to review it again to handle the different situations with difficult people.

The most interesting part about this book is the self reflection of some manners of difficult people on your self... Sometimes when you read how to deal with that difficult situation you discover you own that negative demeanor somehow without realizing that you actually behave that way.