Understanding the Basics of Return on Investment in Training : Assessing the Tangible and Intangible Benefits

by Patricia Pulliam Phillips

Measuring return on investment (ROI) in training has become a major issue - not least because trainers now have to prove real benefits to increasingly budget-conscious organizations. Written by one of the leading experts in the field, this book provides trainers and senior human resource staff with all the information they need to understand how to assess both the tangible and intangible benefits of their training. Complete with detailed worked examples showing how all aspects of training effectiveness can be monitored and assessed, the book dispels the myths that can impede a successful evaluation of the economics of training and performance improvement. This book answers the who, what, where, when, and why of training return on investment by considering, Who is a candidate for training ROI? What exactly is training ROI? Where do ROI calculations begin and end? When should training ROI be measured? Why should your organization even consider it? ...and also includes practical advice on the widely overlooked subject of communicating return on investment results to stakeholders.

112 pages, Paperback

First published October 3, 2002