Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back

by Karen Leland, Keith Bailey

The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.

Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success.

154 pages, Kindle Edition

First published June 1, 2008

Reviews

[Amanda]

Customer service advice in this book: use tech to create customer closeness rather than as a way to put them at arms length, develop the employees ability to bounce back when a situation takes a wrong turn, teach initiative, pacing, awareness of customer's core concerns. Talks about different CS styles. Some useful advise especially concerning how to handle "no." Good ideas concerning efficiency of time and handling stress.