ISBN – 978 1 59240086 7 Belle Halpern and kathy Lubar
I received this book as a bit of an assignment for our High performance training at my job. The book is full of examples of actors and performers stating axioms and advice on how to be genuine, get control of your emotions, conquer fear and really relating to and connecting to others. While I have seen much of the material in various places before I must say that I liked the approach of using actors as a manner to impart the knowledge and techniques on how to relate to others. Actors and performers have to be able to make this connection so I thought the example was a good one. I liked it because it caused me to realize this, since I am not a performer.
The book starts off talking about presence. That is, a leader must be present. It is more than just being there, it really refers to making a connection with others. Further, one of the purposes of the book is to emphasize that presence can be taught and learned. It is not a skill that you have or do not have. The authors give a lot of hints on how to be aware of your effect on others and how this may change the organization. The authors address anxiety or fear and state that everyone has it in various amounts. The authors make the point that great performers do not run from fear but “invite it into” their performance. This is interesting because it suggests that we can manage fear and even use it to our advantage. Halpern and Lubar make the point that we are adaptable and can change. It seems that that must be or their would not be much of a point on a book on how to actualize change in an organization. One point that I feel that really deserved a lot of attention was the idea of the individuals in the organization needing to rely on improvisation. This reminded me of a strategy class that I took in graduate school. Basically, actors and organizations need to be able to rely on their team to adapt and improvise. They need to be taught to cooperate and work together. The authors give the example of the “Fog of War” which comes from the Clausewitz book “On War.”The truth is that you never fight the war you plan for so your organization must learn to improvise. Great example and excellent book. The authors go on to state examples of where failure = success. They cover the famous 3M example of how a chemist trying to develop a strong glue found a weak glue. He later realized that this was perfect for another purpose and the “post it note” was born. This became a huge moneymaker for 3M. The authors state that allowing employees to have the freedom to do this type of thing is important and that leaders need to ensure there is no “judgement” or “bad” talk of employees that think differently. Further, everything should be written down and recorded so that it may be reviewed, revisited and rethought.
The authors describe 4 leadership styles: 1) Captain – rigorous with a can do attitude, 2) Conceiver – Inspired and creative, 3) Coach – empathetic to others and 4) Collaborator – Cooperator with extreme social skills. This sort of fits into the description of improvisation stated earlier. The authors do not go into great detail here but it is clear that some leaders have virtues from multiple categories. The authors talk about the need of the leader to be approachable and to see what people need and be able to adapt to manage people like they want to be managed. The leader needs to be genuine and make an honest attempt to be empathetic to others. Halpern and Lubar make the point that employees leave “managers” not “organizations.” I thought that this was well said. After all many employees that left places I have worked seemed to be more upset at an individual than the organization. The leader is often a problem solver and the authors state that the leader needs to turn off the problem solving from time to time and listen. Getting close to people is important for all people in an organization. However, this can be done in phases or stages and does not need to be done all at once. Leaders need to pay attention to feedback and respond when employees make an effort to approach them.
Another part of the book I enjoyed centered around speaking. The authors cover lots of material here and speak of great speakers such as MLK. The authors state to avoid the monotone, get help to overcome anxiety, be expressive, use powerful words, use posture, make eye contact, change your pitch and practice! The discussion on values is made and the use of stories in encouraged so that people can make a connection in their own lives. The book finishes up with self knowing and being authentic. While some of this was covered earlier I felt the idea of knowing one self is also important and this idea appears in many other books such as those written by Jack Welch. The authors make the point that it is management’s fault when good or bad things happen. I like the “buck stops here” implication here and many leaders need to learn to take responsibility. It is the job of the leader to find the “heroism” and determine the tone.
In general I liked the book. I felt that it had a direction with the acting references that I had not yet seen before. I also liked the sections after each chapter (I worked in some of this material above) that gave practical advice on how to achieve the points that the book made. For example, in the chapter on emotions it give lots of reasons why emotions help to make connections with others. At the end of the chapter it give a few pages of advice on how you might achieve this. It says, read to a child, review a list of emotions (provided for the reader) to see how your situation or presentation fits into them. I really thought that this “applied” perspective was good. I think it set this book apart from others because while much of the material may be found elsewhere the "acting” perspective and the “practices” part at the ends of the chapters made it easy to apply the material.
Mark D