In the first chapter, Steve Saccone makes a case that effective leaders must have good relationships. Then each of the next seven chapters explains a behavior pattern to emulate or to avoid. The first is Micheal Scott, the boss from the show the Office: he is rude without knowing it, so Saccone advises readers to know themselves.
This book had some good ideas: know yourself (chapter 2), look beyond the surface (page 130), look where the conversation is going (chapter 6), etc.
My main problem is it was not practical because there wasn't enough detail on how to implement much of his advice in my life. My second problem is is I doubt the credibility of most such books unless there is rigorous, scientific research.
Tip: the printed link to the quiz is broken, but after a short search for his email address, the author emailed it to me right away. However, I'm not sure it's psychometrically valid.