If you work in the corporate sector, it is almost inevitable that you will be invited to a corporate re-branding meeting.
At first this sounds like fun, creative; you think it may do with the logo, or maybe color schemes. You are surprised, though, when you go to the first meeting and encounter a team hired to do more than a logo, but to define the company's purpose. There are a series of meetings, in which the rebranding team tells you what you should value, interviews your customers to show you they are right, then they go away, and come back with their handiwork. New logo, new tagline, and...viola, new purpose.
If this sounds familiar, you may have also had a feeling something is amiss: who are these people to say what one should value? Why is it that the head of marketing, your internal creative person, has decided his functional duty is to hire some team to be creative for him? Why do they always have a CEO who likes to talk like he's saying something profound all the time, like he's watched too many Matthew Mcconaughey car adverts and taken them as an ethos? And, most importantly, why do they like to say phrases like 'fun fact..", and then what they say is almost never fun.
It may sound like I am disparaging a whole industry, and that's not exactly what I want to do (I am a user experience designer, after all, we also have seemingly lofty goals), but rather I am disparaging particular approach of an industry. Because often the distillation of these experiences is not a cooperative exploration of meaning-making, one in which organisations and marketers define purpose, but rather it produces statements like "be more authentic." As this book points out, you can't become authentic by hiring a marketing firm to tell you to be so.
This approach can't be blamed; as Sinek points out, defining real purpose asks a lot, emotionally; in fact, Sinek points out there are few people that possess the charisma, the discipline, and focus to be that person (dividing people into the dreamers and the doers, who form a sort of symbiotic relationship), and few organisations that can do it. Most often, businesses become about discounts, promotions, what Sinek calls 'manipulations', and, as he points out, this never lasts, as it never results in true customer loyalty but rather providing a customer convenience, one they will replace if something ever becomes more convenient.
The reward for finding the why of your organisation is that people will pay more for the services; elements like loyalty, personal connection and perceived alignment with an individuals lifestyle can make a brand become iconic and sought after even if it costs more than competitors. Phrases like "solving the world last planning puzzles" or "the 3d experience company" are examples (being a bit biased with those), which define why not what. They communicate values.
What's great about this book is that it provides a path at the individual and corporate level for growth; it starts with defining personal and corporate values, and then finding branches or new industries that are related to those values. It's important because this is one of the hardest things we do in our professional lives: how should we focus on personal growth (individual level), and what new product should our company take on (corporate). But those are action; and what we want to find is our 'why'. He illustrates ways to do this, not just why its important, and finding your why is the first step to finding happiness.
That may sound like hyperbole, but there are corollaries in all aspects of life that are about finding our 'why': philosophy, religion, reading, even playing sport, all these can be about pushing boundaries, and getting into the sense of who you are; they aren't necessarily rational activities in that they don't provide an immediate value, yet we do them by instinct, at least those of us who are interested in personal growth. It is so refreshing to read these things in a management book, as well to read advice like, focus on being your own competition, take on clients who you know value what you do (and don't take on ones that don't), that competing on price is not the obvious or best way to create or do things that will change the world.
For those who feel like they are here to 'put a dent in the universe', this book is for you; but not just this book, a certain experiential life is for you, and this book will re-affirm that commitment. If that resonates with you, as it does with me, read this book.
A+