Trust Matters: New Directions in Health Care Leadership

by Michael H. Annison

New Directions in Health Care Leadership

Building trust in the health care community is our greatest challenge for the next century. This book tells us how to do it. Read it!


- Leland Kaiser, founder, Kaiser Consulting Network

Trust Matters is an essential guide for all health care professionals--managers, executives, board members, and health plan leaders--that offers the much-needed information and tools to help them regain the confidence of the patients they serve and people they work with. In a clear and persuasive manner, the authors explain how to develop health care organizations in which people trust each other and enjoy working together. Includes useful assessment tools and activities.

160 pages, Hardcover

First published September 16, 1998

Reviews

[Laura · Rating 4 out of 5]

A good book regarding an essential element in all organizations: trust. This short book speaks of trust and how it is vital in healthcare leadership among all constituents. Relavent examples, although a bit outdated (written in the late 90s). I give it 4 stars. What could have made it better was using examples from various cultural and gender backgrounds. I didn't see an example from a woman in the text.