Key Element Guide Service Strategy: The Official Pocketbook

by Great Britain. Office of Government Commerce

The Service Strategy Key Element Guide is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to common practice, and what compliance means. The main focus of the Key Element Guide is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.

Paperback

Published November 30, 2007