Knowledge Management Basics

by Christee Atwood

Knowledge management is an ongoing process designed to dispense company information in a user-friendly way for both current and future employees. Knowledge Management Basics explains the key concepts and the overall benefits of implementing that process, offers information assessment techniques and tips and assists in the design of a practical system to capture, organize, and maintain company information. This title focuses on the learning professional's role in the knowledge management process and aims to teach those professionals how to get the process started within their organizations.Knowledge Management Basics presents a five-step process that will enable you, the learning professional,

Genres: Business

144 pages, Paperback

First published January 1, 2009

Reviews

[E · Rating 5 out of 5]

Practical tips for managing your organization’s knowledge

This book is a practical guide for anyone charged with implementing a knowledge management (KM) system. At first glance, some practitioners may think the book is too basic. They may assume that they already know everything, or that all they have to do is replicate what other firms are doing. Other readers may feel so overwhelmed with the task of knowledge management that they will welcome any advice. Business trainer Christee Gabour Atwood’s book can help knowledge management professionals on every level. She stresses the need for a customized system, built largely on the input of the employees who hold most of an organization’s knowledge. This quick, easy read offers insightful suggestions and lists of tips about every step of implementing a KM system. Even if this book serves you only as a review, getAbstract finds that its information is comprehensive. In fact, you could easily convert it to checklists to guide you through the KM process.

[Toni Tassani · Rating 1 out of 5]

Written in 2009 the book describes a lot of things that make no much sense now. "Knowledge is power" prevents people from sharing their knowledge and making them irreplaceable, so it has to be changed to "knowledge is a dynamic asset that grows through sharing". That culture has to be created and the people who share, rewarded.
"Managing knowledge is identifying useful knowledge that exists in the organization and making it available to other to use or build on".
There are 5 steps of KM:
1. Determine the Organization Needs
2. Locate Knowledge Sources
3. Choose Systems to Gather and House Information
4. Compile, Confirm, and Circulate Knowledge
5. Maintain the Knowledge System
To be effective, knowledge management must address: people, process, and technology.
Accumulating strategic and useful knowledge and creating a way to search and find relevant information quickly is the foundation of effective KM.
Consider Explicit and Tacit knowledge. The latter involves "know-how" and it's in the heads of the people.