I read this book with three points of view in mind: the first being an intent to make social media better (as that is what I'm paid to do), the second being that I am a naturally introverted person who can always use a few pointers, and the third, as a writer looking for ways to improve my characters' dialogues.
Ms. Blythe gives us a book chock full of information. I found it all very interesting and it gave me a lot to think about in terms of how people communicate today. I'm not as down on technology as she appears to be, but I agree with many of her points. Most of us have lost the ability to go back and forth. Instead, we put our thoughts out there in a "take 'em or leave 'em" type of way, which is very alienating. I think that, despite being a part of the problem, technological advances can be part of the solution, but, that's a thesis for another time.
Like other reviewers, I sometimes got a little lost. Ms. Blythe would often use examples to get across her point, instead of using examples to illustrate them. If the example was too far removed from my culture, I missed out (which made me sad!). Other times I felt like the book contradicted itself. But, why wouldn't it? Conversation is about a process and there are no hard and fast rules that apply without regard to circumstance.
That said, I still really liked this book. I felt it was easy to read and it left me wanting to delve even further into the topic. I read it in e-book format, but I may purchase a hard copy so I can flip through it again at my leisure.